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Import Quiz Not working

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Viewing 15 posts - 16 through 30 (of 32 total)
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  • #3473
    Kriti SharmaKriti Sharma
    Keymaster

    All the best.

    Kriti

    #3604
    Tim WTim W
    Participant

    Hi Kriti,

    Unfortunately I am following up on this issue again. I thought the export import was working fine (other than the logic bug), but I just imported a quiz and found another problem. Attached are screenshots showing the quiz in the original site, and moments later the same quiz in the destination site.

    This shows that

    1. Some questions are not imported (I also searched the imported quiz for the original questions)
    2. A question from a completely different quiz pre existing in the target import site was inserted into the imported quiz
    3. The order of the questions is mixed up.

    It is clear that in some simple cases it may appear to work but on closer inspection and more complex scenarios there are problems.

    Could you please ask the development team to review the code and comment.

    Thanks

    Tim

    Attachments:
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    #3616
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tim,

    We need to login to your website so that we can look into the issue. Your website is under maintenance so I could not login using the previous credentials.

    Regards,
    Kriti

    #3621
    Tim WTim W
    Participant

    Hi Kriti, could you please first explain what you need to look at as you did a test last time and you think it is working, so I am not sure what you will inspect?

    All the plugins are up to date including the latest release. If you ask me some relevant questions I can aim to provide the answers.

    Thanks
    Tim

    #3623
    Kriti SharmaKriti Sharma
    Keymaster

    Tim, I will have to ask the development team to troubleshoot the issue. So that they can look at the issue by logging in to your website.

    Regards,
    Kriti

    #3657
    Tim WTim W
    Participant

    Hi Kriti,

    Please explain how they will trouble shoot? I wish to understand what they will actually do.

    I will send the system info in a seaparate attached file for more information. Despite the error log entry below, there is apparently no error checking and warning displayed during or following the import. Could you please confirm what error checking and validation is performed as there is no documentation that I can find on export / import conditions or rules that are applied etc

    In the Recent logs there is the following information – please ask the development team to review the log file comment:

    “Log created at 2020-05-07 09:27:49: Error uploading QSM – Export & Import file – Error: Incorrect type. Supplied type:”

    #3658
    Tim WTim W
    Participant
    This reply has been marked as private.
    #3677
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tim,

    I need to talk to the development team regarding this issue. I will keep you posted as soon as I hear back from them.

    Regards,
    Kriti

    #3744
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tim,

    We request you to please provide a copy of the quiz export json file.

    Please check whether this screen-shot provide by you is what it should look like in my Questions tab after importing quiz. https://support.quizandsurveymaster.com/wp-content/uploads/2020/05/Before-Export.png

    We will need to import the quiz into our staging website.

    Regards,
    Kriti

    #3748
    Tim WTim W
    Participant
    This reply has been marked as private.
    #3754
    Kriti SharmaKriti Sharma
    Keymaster

    Tim, The JSON file is not attached in the above response.

    Regards,
    Kriti

    #3755
    Tim WTim W
    Participant
    This reply has been marked as private.
    #3796
    Kriti SharmaKriti Sharma
    Keymaster

    Thanks Tim, I have forwarded this file to the development team.

    Regards,
    Kriti

    #3834
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tim,

    The import quiz is large.

    https://drive.google.com/open?id=1ZZfcHDZjQ7hL5NXtJOr-Gnpu1-q0CYDZ

    We noticed the questions in the first page are from our question bank and not from the import JSON file.

    https://drive.google.com/open?id=1yItzEjhahpdBfYpy_bkqfchCuDz7wO2m

    We have made a bug report for this issue. I will keep you posted as soon as hear back from them.

    Regards,
    Kriti

    #4292
    Tim WTim W
    Participant

    Hi Kriti, any update on this as it is a month since the last comment?

    Thanks
    Tim

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