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The Plugin Broke my Site and now I can't reinstall

Welcome to QSM Support Forum. › Forums › QSM Pro Support › The Plugin Broke my Site and now I can't reinstall

Viewing 3 posts - 1 through 3 (of 3 total)
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  • November 19, 2019 at 1:49 am #1218
    Shelby CockhillShelby Cockhill
    Participant

    I had The QSM installed and it was working fine for a few months. Then I got an error on my wp-admin login page that said “The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.” I determined it was a plugin issue and I disabled plugins one by one in c-panel until the login worked again. When I disabled QSM it began working and I could log in.

    I then tried re-enabling the plugin and the admin panel page broke again with the same message. I disabled the plugin once more and then noticed there was an update to the latest version. I updated it and then it still wasn’t working properly. I then deleted the plugin thinking I could reinstall but now when I download a fresh version of the plugin I am unable to upload it to the site. I just get an error saying “Sorry, your request cannot be accepted.”

    I love the plugin and want to use it but this is very frustrating.

    November 19, 2019 at 5:49 am #1222
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Shelby,

    Welcome to the QSM Pro Support! Hope you are having a great time!

    I apologize with the issue you are experiencing with your website. Can you please share your login credentials with us so that we can have an in-depth look at the issue?

    Regards,
    Kriti

    November 19, 2019 at 12:42 pm #1226
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Shelby,

    I contacted the development team and they recommended the following steps to be done:

    1. Please log in to your web server via FTP

    2. After login via FTP, go to wp-content/plugins folder.

    3. Find the folder quiz-master-next, and delete everything.

    4. You should be able to login to WordPress admin now and install a new copy of QSM plugin.

    Regards,
    Kriti

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