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Survey answers not sent to me

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  • May 15, 2020 at 10:33 pm #3941
    Carole GriffittsCarole Griffitts
    Participant

    I’ve done this before and received answers at my email, just not in awhile. My email settings are correct and match settings of other quizzes for which I receive answers at my email box. I know at least two people have filled out a survey and yet I have not received the answers. It has been five hours. This is a very important survey for me and I need to be able to find the answers. I don’t know if there is some other setting I have missed. I followed the directions in the documentation for emails

    May 16, 2020 at 5:07 am #3942
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome to Qsm Pro Support Forum. Hope you are having a great day. Please expect a little delay in response as it is weekend. I will get back to you soon.

    Regards,
    Kriti

    May 18, 2020 at 8:33 am #3994
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Carole,

    Qsm uses wordpress functionality to send emails to the users and the admin. Please check whether your website is sending emails or not. To do this, change the admin email I’d under User profile and see if you receive confirmation email regarding the email change request or not.

    Regards,
    Kriti

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