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Refund for Add on

Welcome to QSM Support Forum. › Forums › QSM Pro Support › Refund for Add on

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts
  • July 3, 2020 at 2:19 am #4868
    Jason SkoubyeJason Skoubye
    Participant

    I purchased the add on for the daily limit but the plugin has too many conflicts on my site. Can I please get a refund? Thanks

    July 3, 2020 at 5:27 am #4870
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Jason,

    Welcome to QSM Pro support forum.

    We would love to help you out to resolve all the conflicts occurring on your website. For this, we just need the admin credentials of your website so that our development team can look into the issue.

    Otherwise, we will refund you the amount.

    Regards,
    Kriti

    July 4, 2020 at 10:36 am #4881
    Ravichandran RadhamaniRavichandran Radhamani
    Participant

    Dear Support Team

    I have purchased a add on export result with a email connected to : greenintlupdaexamtraining.com

    I have attached the invoice details

    When I tried to login in to website and try to install, export results addon asking me to make payment again

    Kindly cancel this purchase and i will buy it again by login in to website admin panel

    Thank you for your support

    July 4, 2020 at 10:38 am #4882
    Ravichandran RadhamaniRavichandran Radhamani
    Participant

    Dear Support Team

    I have purchased a add on export result with a email connected to : greenintlupdaexamtraining.com

    I have attached the invoice details

    When I tried to login in to website and try to install, export results addon asking me to make payment again

    Kindly cancel this purchase and i will buy it again by login in to website admin panel

    Thank you for your support

    Attachments:
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    July 5, 2020 at 11:47 am #4884
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Ravichandran,

    Sure, we will refund you the amount but it is my request if you can create a separate support ticket mentioning the reason for your refund request. So that I can pass it to the billing team for further processing.

    Also, we would love to help you out with the issue you are experiencing at the moment. For this we only need the admin credentials of your website. Make sure to set the message as private before sharing the credentials.

    Regards,
    Kriti

    July 15, 2020 at 5:59 am #4948
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Jason,

    We have processed the refund for your purchase. Thanks for being with us.

    Kind regards,
    Kriti

    July 15, 2020 at 6:02 am #4949
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Ravichandran,

    I am following up with you again just to know that are you still facing the issue with the addon? Do you need any help from our side? Please let me know.

    Kind regards,
    Kriti

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