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Problem with Quizzes/Surveys Plugin

Welcome to QSM Support Forum. Forums QSM Pre-Sales Problem with Quizzes/Surveys Plugin

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts
  • #3508
    Pam YordPam Yord
    Participant

    Hello,
    I have installed the plugin Quizzes/Surveys and been using it for 3 quizzes. On my computer, when I finish a quizz, it generates the answers and resend them wherever I want, but many other users tell me that after the last question, when they press “Confirm”, it starts to show a bunch of grey dots and the page freezes like that. This problem happens also on android mobile versions. Also, when it shows the answers, during the selection, it says: websitepr says [Object object]. The quizz I’m talking about can be seen here: https://websitepr.eu/quiz/bronze-seo-certificateh67hjko/

    Could you tell me what exactly is the proble, is it some sort of setting or another thing?

    #3641
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Pam,

    Please share the admin credentials of your website with us so that we can check the issue. Make sure to check the message before sharing the credentials.

    Regards,
    Kriti

    #3730
    Pam YordPam Yord
    Participant

    Hello, I sent you access to the site by email 4 days ago?

    #3835
    Kriti SharmaKriti Sharma
    Keymaster

    Sorry Pam, I didn’t receive your email. Please send the email to me at support@quizand surveymaster.com

    Regards,
    Kriti

    #3842
    Pam YordPam Yord
    Participant

    Hello, I sent an email to the song you gave

    #3843
    Pam YordPam Yord
    Participant

    Hello, I sent an email to the song you gave [email protected]

    #3861
    shikha mishrashikha mishra
    Participant

    QSM Plugin conflicting with the cookie widget at WordPress.com help find a resolution

    #3862
    Pam YordPam Yord
    Participant

    Hello, I removed the plugin for cookies, but the problem remained, for example on the mozilla and on the desktop and on the phone the plugin gives an error, as well as my phone is xiaomi and my browser also gives me a problem – error with the plugin, please help.

    I also sent the same message to the email as the accesses I gave you are active

    #4090
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Pam,

    We have visited customer’s quiz.

    BRONZE SEO certificate

    We were able to complete it without any error. The following is a screen-cast of my test.

    https://drive.google.com/open?id=1JuDLgrweX_pTr0Z9KQ3usfTMBTUCFvO3

    It could be a cache issue or browser issue for customer’s users.

    1) Please clear your cache plugin’s cache content.

    2) Please tell your users to use either Chrome or Firefox browser.

    3) Please tell your users to clear browser history before attempting the quiz.

    As for mentioning issue on android mobile version, please use Chrome browser on android. Remember to clear history before attempting quiz.

    Regards,
    Kriti

    #5646
    temp temptemp temp
    Participant

    I am facing an issue in my questionnaire system (QSM). We have a total of 40 questions, among which there are three sets: 15&15, 17&18, and 19&20. In these three sets, the user is supposed to select 2 answers. However, the problem is that the QSM is counting it as one question. Ideally, I want it to count 15&16 as two separate instances to achieve a total question count of 40, but currently, the total count is only showing 37.

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