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Pro Bundle not activiating

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Viewing 15 posts - 1 through 15 (of 16 total)
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    Posts
  • December 17, 2019 at 8:27 pm #1582
    Andrew HellingAndrew Helling
    Participant

    Hello,

    I just purchased the pro bundle, license 6cc5123a5b8fb3ed33bb18bfaba9260f. I entered my site in the account page and then downloaded the plugin. However, my WordPress account is only recognizing the free version, not the paid upgrades that I’ve purchased. Will you please help me active the premium features?

    Thanks,
    Andrew

    December 18, 2019 at 5:48 am #1586
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Andrew,

    Welcome To QSM Pro Support Forum. Hope you are doing well.

    Yes, we will help you to activate the pro bundle. Please give us some time to look into it. We will be back soon with the resolution.

    Kind Regards,
    Kriti

    December 18, 2019 at 8:52 am #1590
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Andrew,

    I need the admin credentials of your website so that I can see what is going wrong.

    Kriti

    • This reply was modified 6 years, 9 months ago by Kriti SharmaKriti Sharma.
    January 11, 2026 at 7:20 pm #17506
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    Participant

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    March 18, 2026 at 7:46 am #19645
    Riki MaruRiki Maru
    Participant

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    April 15, 2026 at 7:18 am #20447
    Robert FultonRobert Fulton
    Participant

    I’m sorry to hear your Pro Bundle isn’t activating. From my side, I’d first check your payment status, account login, and whether the purchase has fully processed. Sometimes a simple refresh or re-login helps, and it can take a few minutes for entitlements to sync. If the issue continues, I’d recommend reviewing your order confirmation and reaching support with your transaction ID so we can verify everything quickly. I’ll stay with you until this is resolved. You can Get More Info about this here through our help page and follow steps for activation troubleshooting right now please check again soon

    April 16, 2026 at 8:12 pm #20499
    Robert SchoberRobert Schober
    Participant

    Hi Andrew, it sounds like your license might not be fully activated yet. Try going to the plugin settings in your WordPress dashboard and manually entering your license key to activate the pro features. Also, ensure you’ve installed the correct premium version, not just the free one. If the issue persists, contacting their support team would be the best step. I faced something similar while managing my workload alongside a PhD Thesis Writing Service, and proper support made all the difference.

    July 8, 2026 at 9:46 am #22696
    John BarnesJohn Barnes
    Participant

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