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Pro Bundle not activiating

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Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • December 17, 2019 at 8:27 pm #1582
    Andrew HellingAndrew Helling
    Participant

    Hello,

    I just purchased the pro bundle, license 6cc5123a5b8fb3ed33bb18bfaba9260f. I entered my site in the account page and then downloaded the plugin. However, my WordPress account is only recognizing the free version, not the paid upgrades that I’ve purchased. Will you please help me active the premium features?

    Thanks,
    Andrew

    December 18, 2019 at 5:48 am #1586
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Andrew,

    Welcome To QSM Pro Support Forum. Hope you are doing well.

    Yes, we will help you to activate the pro bundle. Please give us some time to look into it. We will be back soon with the resolution.

    Kind Regards,
    Kriti

    December 18, 2019 at 8:52 am #1590
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Andrew,

    I need the admin credentials of your website so that I can see what is going wrong.

    Kriti

    • This reply was modified 6 years, 4 months ago by Kriti SharmaKriti Sharma.
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    April 15, 2026 at 7:18 am #20447
    Robert FultonRobert Fulton
    Participant

    I’m sorry to hear your Pro Bundle isn’t activating. From my side, I’d first check your payment status, account login, and whether the purchase has fully processed. Sometimes a simple refresh or re-login helps, and it can take a few minutes for entitlements to sync. If the issue continues, I’d recommend reviewing your order confirmation and reaching support with your transaction ID so we can verify everything quickly. I’ll stay with you until this is resolved. You can Get More Info about this here through our help page and follow steps for activation troubleshooting right now please check again soon

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