pop up add on, not formatted correctly
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- This topic has 8 replies, 2 voices, and was last updated 4 years, 9 months ago by Kriti Sharma.
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AuthorPosts
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February 22, 2020 at 5:04 pm #2398[email protected]Participant
I just paid for the pop up add on but it’s not working as designed. Any idea what I’m doing wrong?
If you look at this page, you’ll see a link to “click here”. That is the same quiz that is also on the same page. As you can see the format doesn’t look correct.
https://www.awesomedoodle.com/aussiedoodle-puppies/desoto/
Thanks
TomAttachments:
You must be logged in to view attached files.February 24, 2020 at 5:09 am #2411Kriti SharmaKeymasterHi Tom,
Welcome to Qsm Pro Support Forum. Hope you are doing well.
Please refer to this article for help: https://quizandsurveymaster.com/docs/add-ons/simple-popups/
Feel free to contact me again if you need further assistance.
Kind regards,
KritiFebruary 24, 2020 at 12:01 pm #2422[email protected]ParticipantThe article you sent does not state how to fix the problem. Please read my question again and see the screen shot I attached.
Tom
February 25, 2020 at 5:29 am #2430Kriti SharmaKeymasterI apologize Tom, I didn’t see the “click here” link previously. I will get back to you after looking into the issue.
Regards,
KritiFebruary 26, 2020 at 3:59 am #2450Kriti SharmaKeymasterHi,
Please add the following custom css to Appearance -> Customize -> Additional CSS
.qsm-popup .qsm_question {
position: relative;
left: 50px;
float: left;
}.qsm-popup input {
float: left;
position: relative;
left: 50px;
}.qsm-popup .qsm-popup__header {
position: relative;
left: 50px;
}
.qsm-popup .qsm-error-message {
position: relative;
left: 50px;
}.qsm-popup .qsm_contact_div {
margin-top: 0px;
}Please clear any cache plugin or server cache as well as browser history after applying the above mentioned css code.
Regards,
KritiFebruary 26, 2020 at 2:18 pm #2468[email protected]ParticipantThat helped a little but it’s still broken. I just want it to look like the example you have your on your website.
See attached.
Tom
Attachments:
You must be logged in to view attached files.February 27, 2020 at 1:32 pm #2483Kriti SharmaKeymasterHi Tom,
Your theme’s style code is conflicting with our plugin’s popup style code, which is why your popup is not displaying properly.
What we can do now is to try and provide css codes to fix the style conflict.
You can take a look at my staging site which is using a WordPress default theme.
The quiz in the popup is showing up properly.
We suggest you what adjustments you need for your popup.
At the moment, it is looking like this.
https://drive.google.com/open?id=1lCS22QhtXCVQOQJr2LsIIxdCRszqlukU
Regards,
KritiFebruary 29, 2020 at 2:14 pm #2508[email protected]Participant>>>At the moment, it is looking like this. https://drive.google.com/open?id=1lCS22QhtXCVQOQJr2LsIIxdCRszqlukU
Right. So how do I fix it? Certainly you see the scroll bar and you can see the X to close the quiz, is not visible unless the user scrolls.
Tom
March 2, 2020 at 2:02 pm #2533Kriti SharmaKeymasterHi,
Please add the following custom CSS to Appearance -> Customize -> Additional CSS
.qsm-popup .qsm_question, .qsm-popup input {
float: left !important;
clear: both !important;}
.qsm-popup .qsm_contact_div {
margin: 0px !important;
padding: 0px !important;
}We request you to clear any cache plugin or server cache as well as browser history after applying the above mentioned CSS code.
The popup will look like the following.
https://drive.google.com/open?id=1gaaL79vMMDtgBcmkEf9xuxGlLhukfm_A
Regards,
Kriti -
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