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Not receiving emails

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Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • April 2, 2020 at 8:44 am #3007
    John McQuarrieJohn McQuarrie
    Participant

    Am a newby with this plugin.

    I have left conditions empty as suggested in the Emails Tab to ensure I receive an email every time that a survey I created is submitted.Why am I not receiving ANY emails after four submits??

    Survey is at: http://www.hillscarpal.org.au/ride-feedback/

    April 3, 2020 at 4:05 am #3024
    Kriti SharmaKriti Sharma
    Keymaster

    Hi John,

    I request you to please share the screenshot of the Email template with me so that I can help you with the issue.

    If possible, please use this tool to create a full page screenshot: https://gofullpage.com/https://gofullpage.com/https://gofullpage.com/

    Regards,
    Kriti

    April 3, 2020 at 6:33 am #3029
    John McQuarrieJohn McQuarrie
    Participant

    Here’s what I have set up.

    chrome-extension://fdpohaocaechififmbbbbbknoalclacl/capture.html?id=1&url=http%3A%2F%2Fwww.hillscarpal.org.au%2Fwp-admin%2Fadmin.php%3Fpage%3Dmlw_quiz_options%26quiz_id%3D1%26tab%3Demails

    I wanted NO emails to users and an email to the ADMIN each time a survey was submitted.

    April 4, 2020 at 10:45 pm #3050
    Kriti SharmaKriti Sharma
    Keymaster

    Hi John,

    I am not able to visit the link you shared above. But for your requirement, you just need to put your email id in the Email field and remove %USER_EMAIL% template variable from the email field.

    Regards,
    Kriti

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