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Mailchimp Integration Not Working

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Viewing 15 posts - 1 through 15 (of 17 total)
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    Posts
  • May 5, 2020 at 5:56 pm #3603
    legraves3@gmail.com[email protected]
    Participant

    Hi,

    I recently purchased and added the Mailchimp integration for this plugin according to this article: https://quizandsurveymaster.com/docs/integrations/mailchimp/

    The quiz works, but doesn’t add to my mailchimp list. Am I missing something?

    Thanks!
    Leslie

    May 6, 2020 at 5:08 am #3617
    Kriti SharmaKriti Sharma
    Keymaster

    Hi there,

    Welcome to Qsm Pro Support Forum. Hope you are having a great day.

    Please check that you are not having any error like in the screenshot below. And also Mailchimp integration must enabled for that quiz under quizz’s settings.

    Regards,
    Kriti

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    May 6, 2020 at 2:02 pm #3627
    legraves3@gmail.com[email protected]
    Participant

    Thank you for the suggestions.
    There is no error code – it is set up and has pulled in my newsletter name, but it won’t add them to my mail chimp account.

    On the settings, do I have to add it to the template? I don’t see an area where I can enable mail chimp in the main settings (screenshots attached)

    Thank you!

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    May 6, 2020 at 3:24 pm #3630
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Please share the admin credentials of your website and the mailchimp account so that we can look into the issue.

    Regards,
    Kriti

    May 6, 2020 at 3:38 pm #3635
    legraves3@gmail.com[email protected]
    Participant
    This reply has been marked as private.
    May 7, 2020 at 5:21 am #3652
    Kriti SharmaKriti Sharma
    Keymaster

    Ok, I am forwarding your issue to the development team. I will get back to you as soon as I hear back from them.

    Regards,
    Kriti

    May 7, 2020 at 3:49 pm #3669
    legraves3@gmail.com[email protected]
    Participant

    Thank you!

    May 11, 2020 at 4:58 am #3745
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Your website is loading extremely slow on front end.

    https://drive.google.com/open?id=16vzfpbBko_ByHl4gQi1zxp27elKVkdfS

    It is not loading in WordPress admin after we had login.

    https://drive.google.com/open?id=1InQgOYJmYTDJ38rphlNhKY28urBi0c4-

    It is not possible for us to troubleshoot on the live site as it is not loading in admin.

    As for the front end. The extreme slow loading may cause problem in sending quiz data to mail chimp.

    Please setup a staging website on your web server.

    In the staging website install only QSM plugin and QSM mailchimp addon plugin.

    Try setting up quiz with mail chimp, if you still experience issue.

    Please give us the access of your staging website.

    Regards,
    Kriti

    May 12, 2020 at 4:10 pm #3841
    legraves3@gmail.com[email protected]
    Participant
    This reply has been marked as private.
    May 14, 2020 at 2:45 am #3893
    Kriti SharmaKriti Sharma
    Keymaster

    Ok, Leslie. I am forwarding your response to the development team.

    Regards,
    Kriti

    May 14, 2020 at 5:55 pm #3916
    legraves3@gmail.com[email protected]
    Participant

    Great! Thanks!

    May 14, 2020 at 9:17 pm #3923
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Leslie,

    You did not select mail list.

    https://drive.google.com/open?id=1s_-hXmBmDNDYD3W8qLPy5_X5we9-WR_r

    Contact is also empty. Needs to set up Name and Email

    https://drive.google.com/open?id=1fmj3SHwyXhV2SJUNFeuRFf2Hu7eO0aaa

    Hope the issue will get resolved now.

    Regards,
    Kriti

    May 15, 2020 at 2:22 pm #3938
    legraves3@gmail.com[email protected]
    Participant

    Hi Kriti,

    Thank you, but it still doesn’t work. I didn’t clarify that the quiz I’m using is the Digestive Health Quiz (not the #2).

    The contact fields are set, my newsletter is selected and double opt in is off. When I take the quiz, I receive all the emails I have set up but still doesn’t add to mailchimp.

    Thanks!
    Leslie

    May 18, 2020 at 8:58 am #3996
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Leslie,

    I have forwarded your response to the development team.

    Regards,
    Kriti

    May 19, 2020 at 8:44 pm #4048
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Leslie,

    Please troubleshoot as follows.

    1) Disable all third party plugins when testing so as to eliminate the possibility of plugin conflict.

    2) I can see that you are testing repeatedly with the same email address.

    Please do not test repeatedly with the same email address as mailchimp’s firewall may block that email address as spam and you would not know it.

    3) Do not test with fake email address such as [email protected]

    4) In your mail chimp account, please note that any email address recorded in the mailing list or set as archive, cannot be use for testing again. Unless you permanently deleted it from the list.

    5) According to our developer, we have release a new version of mailchimp addon, Please try to update to this version and try again.

    If the above mention does not work, we will need access to your mail chimp account for proper testing, please provide us answers to your security question.

    Regards,
    Kriti

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