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Mailchimp integration doesn’t work

Welcome to QSM Support Forum. › Forums › QSM Pro Support › Mailchimp integration doesn’t work

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • March 26, 2020 at 6:01 pm #2857
    kasha westkasha west
    Participant

    Hello

    Quiz takers are not being added to the Mailchimp subscribers list, please help me to sort it out.

    I already did re-copy and paste my API key from my mail chimp account.

    Mailchimp API contains a dash “-” and I cant change that, even if I try to generate a new API they all come up with a dash

    Changing a theme is not an option

    PLease advise on my nest steps, thank you

    March 28, 2020 at 5:55 am #2890
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Kasha,

    Welcome to QSM Pro Support forum. Hope you are doing well.

    I need to talk to the development team regarding your issue. Please expect a little delay as it is weekend over here.

    Regards,
    Kriti

    March 31, 2020 at 12:32 pm #2953
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Kasha,

    Mailchimp is properly working on our staging website. Please check the following screencast.

    https://drive.google.com/open?id=1N-4lYyzrv-Dj_prYLWZTrqv1INl1th0H

    We request you to troubleshoot according to the following documentation.

    https://www.mc4wp.com/kb/solving-connectivity-issues/

    If you are not experiencing a connection issue.

    We request you to to check for plugin or theme conflict.

    Regards,
    Kriti

    March 31, 2020 at 1:06 pm #2955
    kasha westkasha west
    Participant

    Hello, your video with screencast doesnt play.

    Im unable to wait any longer to have it sorted and I’d like to request a refund please, as Im still within 14 days cooling period. I believe you have my details- please refund at your earliest convenience. thank you

    April 1, 2020 at 6:17 am #2971
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Kasha,

    You can also download the video, if it is not playing in your browser.

    I request you to please share the admin credentials of your website and the MailChimp account so that our development team can look into the issue. Make sure to set the message as private before sharing the credentials.

    Regards,
    Kriti

    April 1, 2020 at 7:50 am #2979
    kasha westkasha west
    Participant

    No thank you, I will not be sharing my credentials. Please make a full refund. Thank you

    April 2, 2020 at 8:40 am #3006
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Kasha,

    If you’re not comfortable with sharing the credentials of your website then I request you to please share the MailChimp API key you are using and the screenshots of the configuration you have done (for the addon and for the quiz). So that we can test it on our end and give you the required solution.

    Regards,
    Kriti

    April 2, 2020 at 9:43 am #3008
    kasha westkasha west
    Participant

    Hello, it’s the third time I’m asking for a refund. The plugin supposed to work as described and it didn’t in my case. I do appreciate your wiliness to help but my circumstances dont allow delays and I have no resources to assist you with any information you are requesting. Can we please dont waste each other’s time on correspondence back and forth. I request an immediate refund please as it’s been few days now, my unique payment id: 103983. Thank you

    April 3, 2020 at 3:13 am #3021
    Kriti SharmaKriti Sharma
    Keymaster

    Sure Kasha,

    We will process your refund soon.

    Regards,
    Kriti

    April 4, 2020 at 9:48 am #3043
    kasha westkasha west
    Participant

    Hello, the refund hasn’t been processed yet, come on guys do I really need to chase it up so many times – please refund asap, my unique payment id: 103983. Thanks

    April 4, 2020 at 10:07 am #3044
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Kasha,

    Please send me the email I’d with which you made the purchase. So that I can confirm it with payment I’d before processing the refund.

    Regards,
    K6

    April 4, 2020 at 10:11 am #3045
    kasha westkasha west
    Participant

    I’ve just email it to you to [email protected] with subject line Refund Request

    April 7, 2020 at 4:12 pm #3083
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Kasha,

    We have refunded you the amount for your purchase. Thanks for being with us.

    Regards,
    Kriti

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