Error 502

Hello Kriti,

It took a while to get back to you, because I’m not very technical. I received some support from WPEngine, to enable debugging. They told me debugging was enabled and I asked them to look into it to see whether they could find the issue. They told me it would take some hours for the debug.log file to populate.
When I got back to them after some hours I was told that the debug.log file did not populate. They said it wouldn’t populate due to the type or error I’m encountering.
I explained that the error comes in even if the other plugins are all deactivated. They said I should check with you for alternative methods, because the debug.log file is not going to populate.

Do you have other suggestions for me to help me find the cause of the error?

Hi Kriti,

Did the development team look into it? Or when can I expect a reply? I really need to get this issue solved as quickly as possible.
Thanks

Regards Vera

Hi Kriti,

Thank you!
Do you have any information for me about what caused the issue?
Can I safely install the add-on ‘User Dashboard’? As I thought the problem started somewhere around the time I installed this.

And I noticed that one page with QSM shortcode didn’t work fine. I discovered that this was a quiz with a ‘multiple response’ question. All my quizzes with Multiple Choice questions are working fine, but if I choose a different question type it won’t work.
I am going to change my question into a multiple choice question now to make it work fine, but I just wanted to point it out to you.

Regards