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Tagged: certificate plugin
- This topic has 16 replies, 3 voices, and was last updated 2 years, 10 months ago by Kriti Sharma.
July 5, 2020 at 5:59 pm #4885
Plugin is not generating a certificate.
1. I installed the plugin and activated it
2. I put in the KEY
3. I created a quiz (Fill in the blanks)
4. I enabled the certificate for this quiz
5. I set up the certificate; title, content (%POINT_SCORE%), logo URL from WP media library
6. I added %CERTIFICATE_LINK% variable to result pages
7 I preview the quiz
I am getting 404 page / when I download it shows notice: empty file, couldn’t download.
How do I set up the certificate plugin correctly?July 6, 2020 at 5:44 am #4886
Welcome to Qsm Pro Support Forum. Hope you are having a great day.
I just checked certificate addon my staging and the addon is working properly.
Can you please share the quizz’s url and also the admin credentials of your website? So that I can check why it’s not working on your website. Make sure to set the message as private before sharing the credentials.
KritiJuly 6, 2020 at 2:02 pm #4890This reply has been marked as private.July 6, 2020 at 2:05 pm #4891This reply has been marked as private.July 6, 2020 at 8:48 pm #4894
I tested the plugin on another instance of WP with much less other plugins. Still not working. This basically rules out plugin conflict.
Please inform me of the solution or let me know how to proceed.
If we cannot make it work, I will submit a request for a refund, as the plugin does not meet my requirements.July 7, 2020 at 5:28 am #4895
I am forwarding your issue to the development team. I will keep you posted as soon as I hear back from them.
KritiJuly 8, 2020 at 11:54 am #4909
The certificates are generated properly and they are stored within certificates folder within the plugin.
This is a screenshot of the folder and the list of certificates in pdf files.
The problem here is you either has a security plugin or some kind of security code on their web hosting server that prevents browser from directly accessing the pdf files within the plugin’s certificates folder.
There could be an option on the web server which prevents hotlinking of files.
Please check and remove anything that will restrict the browser from accessing files within the plugin’s folder.
The following link is a direct link to the certificate and it should not be 404, unless server prevents access.
Please let us know whether the issue is resolved or not.
KritiJuly 10, 2020 at 12:01 pm #4919
Kriti, we don’t know how to fix it 🙁
I deactivated the security plugin – it didn’t help
I tried on another server – it didn’t help
I am waiting for the answer from hosting company.
Perhaps you have some experience with this kind of issue. Any suggestions on how to fix it?July 10, 2020 at 12:59 pm #4920
We didn’t experience any such issue before. Please let me know once you hear back from the hosting company. I will ask the the developer to look into the issue.
KritiJuly 11, 2020 at 4:21 am #4921
I got the info from the hosting company.
The issue lies in the names of the titles. They contain prohibited symbols. They changed the name of the pdf and the file worked well.
So, how do I change the default name of a generated pdf certificate? Ideally, I would like it to include the name of the site THEBLUETREE.
Looking forward to getting your response, Kriti.
All the best
MariuszJuly 11, 2020 at 6:26 pm #4928
Mariusz, I need to talk to the development team regarding this query. But please expect a little delay as it is weekend.
KritiJuly 11, 2020 at 6:28 pm #4931
Sure, I understand. Thanks in advanceJuly 11, 2020 at 7:05 pm #4935
Thanks, Mariusz.July 15, 2020 at 8:49 am #4950
Kriti, any news on my issue?July 15, 2020 at 12:02 pm #4951
Our developers are looking into the issue and will fix it very soon.
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