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Certificate link not on results page

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Viewing 6 posts - 1 through 6 (of 6 total)
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  • December 6, 2019 at 6:32 pm #1394
    Cheryl ImbrianiCheryl Imbriani
    Participant

    I have provided documentation for two test: “CE” and “Test”.

    The Test quiz provides the %CERTIFICATE-LINK% on the results page but the CE quiz does not. It did yesterday in the morning but is not working now. I did update the results pages for all my tests to have the %CERTIFICATE-LINK% as a Heading rather than just paragraph. That works on the Test quiz but not the CE quiz.

    You will see in the documents:
    -Results page settings/code for each CE and Test (documents)

    I also have images of but can’t upload here:
    -Results pages for CE and Test after the quiz is taken (images) showing the link for the certificate is on the Test results page but not on the CE test results page.
    -Certificate tab showing the certificate has been enabled for both CE and Test (images)

    Attachments:
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    December 8, 2019 at 10:18 am #1402
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Cheryl,

    Welcome to QSM Pro support. Hope you are doing well.

    As you said that the %CERTIFICATE-LINK% as a heading has worked previously but now it is not working as a heading for the CE Quiz. Did you change any setting in the quiz because of which it is not working now?

    Kind regards,
    Kriti

    • This reply was modified 2 years, 6 months ago by Kriti SharmaKriti Sharma.
    December 9, 2019 at 6:16 pm #1420
    Cheryl ImbrianiCheryl Imbriani
    Participant

    No. I didn’t make any changes to any settings. What settings should I look for that might affect this? I need to get this resolved. I have dozens of people taking the test this week starting today and several dozen who did not get their certificate last week since this isnt working.

    December 11, 2019 at 7:47 am #1455
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Cheryl,

    We have applied your results page code onto the test site. Please have a look at the following link:

    Quiz With Certificate

    The certificate link is working properly.

    We suggest you to edit your quiz, go to certificate tab and check that the option -> Enable certificates for this quiz/survey? is set to yes.

    Kind Regards,
    Kriti

    December 11, 2019 at 3:57 pm #1461
    Cheryl ImbrianiCheryl Imbriani
    Participant

    It may populate the code as shown on your example but it didn’t generate the link on my website. Yes, the setting for enabling certificates is active. Apparently, it was a problem with the link for the background image. I reset the link, just re-cut and pasted the same link into the box and it seems to work now.

    December 12, 2019 at 5:26 am #1465
    Kriti SharmaKriti Sharma
    Keymaster

    I am glad that this issue is resolved now.

    Regards,
    Kriti

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