Certificate link not on results page
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Tagged: certificate, results page
- This topic has 9 replies, 5 voices, and was last updated 3 days, 22 hours ago by
lavender clamb.
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December 6, 2019 at 6:32 pm #1394
Cheryl Imbriani
ParticipantI have provided documentation for two test: “CE” and “Test”.
The Test quiz provides the %CERTIFICATE-LINK% on the results page but the CE quiz does not. It did yesterday in the morning but is not working now. I did update the results pages for all my tests to have the %CERTIFICATE-LINK% as a Heading rather than just paragraph. That works on the Test quiz but not the CE quiz.
You will see in the documents:
-Results page settings/code for each CE and Test (documents)I also have images of but can’t upload here:
-Results pages for CE and Test after the quiz is taken (images) showing the link for the certificate is on the Test results page but not on the CE test results page.
-Certificate tab showing the certificate has been enabled for both CE and Test (images)Attachments:
You must be logged in to view attached files.December 8, 2019 at 10:18 am #1402Kriti Sharma
KeymasterHi Cheryl,
Welcome to QSM Pro support. Hope you are doing well.
As you said that the %CERTIFICATE-LINK% as a heading has worked previously but now it is not working as a heading for the CE Quiz. Did you change any setting in the quiz because of which it is not working now?
Kind regards,
Kriti-
This reply was modified 5 years, 6 months ago by
Kriti Sharma.
December 9, 2019 at 6:16 pm #1420Cheryl Imbriani
ParticipantNo. I didn’t make any changes to any settings. What settings should I look for that might affect this? I need to get this resolved. I have dozens of people taking the test this week starting today and several dozen who did not get their certificate last week since this isnt working.
December 11, 2019 at 7:47 am #1455Kriti Sharma
KeymasterHi Cheryl,
We have applied your results page code onto the test site. Please have a look at the following link:
The certificate link is working properly.
We suggest you to edit your quiz, go to certificate tab and check that the option -> Enable certificates for this quiz/survey? is set to yes.
Kind Regards,
KritiDecember 11, 2019 at 3:57 pm #1461Cheryl Imbriani
ParticipantIt may populate the code as shown on your example but it didn’t generate the link on my website. Yes, the setting for enabling certificates is active. Apparently, it was a problem with the link for the background image. I reset the link, just re-cut and pasted the same link into the box and it seems to work now.
December 12, 2019 at 5:26 am #1465Kriti Sharma
KeymasterI am glad that this issue is resolved now.
Regards,
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June 17, 2025 at 9:13 am #13774lavender clamb
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