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Can’t update plugins and add-on even if I have a valid subscription

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Viewing 13 posts - 1 through 13 (of 13 total)
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    Posts
  • March 17, 2020 at 2:56 pm #2708
    helene@progexia.com[email protected]
    Participant

    Hi! I’ve just renewed the subscription but I cannot update the plugins or add-on through WordPress. I must go to you website, log in, download and finally install the update manually. There is 11 plugins to update (not all at the same time but I need to check regularly to update them). Is there anything I can do to fix this? Thank you.

    March 18, 2020 at 12:11 am #2716
    Kriti SharmaKriti Sharma
    Keymaster

    Hi helene,

    I need to talk to the development team regarding this issue. I will be right back once I hear back from them.

    Regards,
    Kriti

    March 18, 2020 at 11:42 am #2721
    Kriti SharmaKriti Sharma
    Keymaster

    Hi, I have talked to the development team. You need to update the license key in order to download the add-ons from WordPress dashboard.

    Regards,
    Kriti

    March 18, 2020 at 12:44 pm #2722
    helene@progexia.com[email protected]
    Participant

    Update the licence key! So everytime I will renew I will need to do so? How should I proceed?

    March 19, 2020 at 12:32 am #2729
    Kriti SharmaKriti Sharma
    Keymaster

    Yes, everytime you renew the license. You will be provided with a new license key. You will have to replace the old key with the new one.

    Regards,
    Kriti

    March 19, 2020 at 1:23 pm #2737
    helene@progexia.com[email protected]
    Participant

    I found the licence key but I can’t find where I should set it in the component setting, help or else. I tried every menu.

    The renewal process is not as simple as usual with other component. Normally, I don’t have to change the licence key when I renew. If I have to set up a licence key, there is a clear indication where to set it. Here, I paid the renewal but no clue for what’s next. Please, tell me where to setup the licence key in the component.

    March 19, 2020 at 2:14 pm #2738
    Kriti SharmaKriti Sharma
    Keymaster

    To enter the license key, Go to Addon Settings. Here you will see a separate tab for every addon you have bought. Just put the license key under each tab. All your addons will get activated and then you will be able to update them from your dashboard(screenshot attached).

    Regards,
    Kriti

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    March 19, 2020 at 2:46 pm #2747
    helene@progexia.com[email protected]
    Participant

    Got it. I hope I will remember in a year for the next renewal… unless you simplify the process in the meantime.

    March 20, 2020 at 1:07 am #2757
    Kriti SharmaKriti Sharma
    Keymaster

    You can contact us anytime to resolve your queries.

    Have a nice day.

    Kriti

    November 1, 2025 at 2:57 pm #15842
    alex arafatalex arafat
    Participant

    That sounds frustrating! One thing you could try is checking your file permissions and ensuring that your WordPress installation has the correct access rights to update plugins. Sometimes, issues like this can be fixed by resetting the file permissions or disabling conflicting plugins. Another possibility is clearing your browser cache or deactivating your security plugins temporarily to see if they’re causing the issue. Meanwhile, I’ve been exploring iCalculadoraOnline for quick financial and conversion calculations—it’s been a huge time-saver with its wide range of tools all in one place, and it might just help streamline some of my own tasks!

    June 6, 2026 at 5:31 am #21785
    fas taxaafas taxaa
    Participant

    I understand your frustration with the manual plugin update process. While you’re dealing with that, have you considered using your downtime to explore some engaging online mobile games like ‘3 Patti Lucky’? It’s a thrilling card game that’s perfect for quick breaks of web link . As for your WordPress issue, I’d suggest reaching out to their support for a potential solution.

    June 18, 2026 at 10:09 am #22162
    alex arafatalex arafat
    Participant

    Hi! I had a similar issue after renewing my subscription. In my case, automatic updates never started working again, so I had to keep logging into the vendor site, downloading updates, and installing them manually. It became a hassle with multiple plugins to monitor. While dealing with that, I was also updating other software and came across roccats.net/roccat-headset while looking at gaming headset reviews. I’d recommend contacting the plugin developer’s support team to check whether your license is properly connected to your site and if automatic updates are enabled on their end.

    June 18, 2026 at 12:29 pm #22163
    alex arafatalex arafat
    Participant

    Hey, I had the same issue with WordPress plugins where updates wouldn’t push through the dashboard, and I had to manually download each one until I enabled auto-updates + rechecked my license keys and everything synced properly again.

    It reminded me of when I was planning best sicily tours and found Sicilian Wonders, which handled everything like guided experiences and full travel coordination—made things feel seamless instead of doing everything step by step manually like these plugin updates 😅

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