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Can’t update plugins and add-on even if I have a valid subscription

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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • March 17, 2020 at 2:56 pm #2708
    helene@progexia.com[email protected]
    Participant

    Hi! I’ve just renewed the subscription but I cannot update the plugins or add-on through WordPress. I must go to you website, log in, download and finally install the update manually. There is 11 plugins to update (not all at the same time but I need to check regularly to update them). Is there anything I can do to fix this? Thank you.

    March 18, 2020 at 12:11 am #2716
    Kriti SharmaKriti Sharma
    Keymaster

    Hi helene,

    I need to talk to the development team regarding this issue. I will be right back once I hear back from them.

    Regards,
    Kriti

    March 18, 2020 at 11:42 am #2721
    Kriti SharmaKriti Sharma
    Keymaster

    Hi, I have talked to the development team. You need to update the license key in order to download the add-ons from WordPress dashboard.

    Regards,
    Kriti

    March 18, 2020 at 12:44 pm #2722
    helene@progexia.com[email protected]
    Participant

    Update the licence key! So everytime I will renew I will need to do so? How should I proceed?

    March 19, 2020 at 12:32 am #2729
    Kriti SharmaKriti Sharma
    Keymaster

    Yes, everytime you renew the license. You will be provided with a new license key. You will have to replace the old key with the new one.

    Regards,
    Kriti

    March 19, 2020 at 1:23 pm #2737
    helene@progexia.com[email protected]
    Participant

    I found the licence key but I can’t find where I should set it in the component setting, help or else. I tried every menu.

    The renewal process is not as simple as usual with other component. Normally, I don’t have to change the licence key when I renew. If I have to set up a licence key, there is a clear indication where to set it. Here, I paid the renewal but no clue for what’s next. Please, tell me where to setup the licence key in the component.

    March 19, 2020 at 2:14 pm #2738
    Kriti SharmaKriti Sharma
    Keymaster

    To enter the license key, Go to Addon Settings. Here you will see a separate tab for every addon you have bought. Just put the license key under each tab. All your addons will get activated and then you will be able to update them from your dashboard(screenshot attached).

    Regards,
    Kriti

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    March 19, 2020 at 2:46 pm #2747
    helene@progexia.com[email protected]
    Participant

    Got it. I hope I will remember in a year for the next renewal… unless you simplify the process in the meantime.

    March 20, 2020 at 1:07 am #2757
    Kriti SharmaKriti Sharma
    Keymaster

    You can contact us anytime to resolve your queries.

    Have a nice day.

    Kriti

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