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Cannot see Certificate background

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Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • February 20, 2020 at 4:58 pm #2373
    andy@wolfman.ltd[email protected]
    Participant

    Hi there,

    I have my quiz working and generating a certificate correctly. However, for some reason the certificate background is not appearing on the PDF.

    I know that the URL is correct as I have it here: https://www.architecturetoday.co.uk/certificate/certificate.jpg

    The image dimensions are A4 like the PDF, but the PDF background is just white.

    Please advise.

    Cheers!
    Andy

    February 21, 2020 at 3:49 am #2374
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Andy,

    Welcome to QSM Pro Support forum. Hope you are doing well.

    As we are not noticing this problem at our end. I request you can please share the website’s admin credentials with me. So that I can look into the issue. Also make sure to set the message as private before sharing the information.

    Regards,
    Kriti

    February 21, 2020 at 10:04 am #2381
    andy@wolfman.ltd[email protected]
    Participant

    Thanks Kriti,

    I sent a private message but can’t see it appearing here… I’m assuming you got it as I posted twice.

    Cheers!
    Andy

    February 21, 2020 at 10:13 am #2382
    andy@wolfman.ltd[email protected]
    Participant
    This reply has been marked as private.
    February 23, 2020 at 4:04 pm #2404
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Andy,

    I have received the admin credentials and I tried to login to the website but after logging it asked me to enter Authentication code.

    So, I wasn’t able to login to the website.

    Regards,
    Kriti

    • This reply was modified 4 years, 1 month ago by Kriti SharmaKriti Sharma.
    February 24, 2020 at 9:18 am #2418
    andy@wolfman.ltd[email protected]
    Participant

    Hi Kriti,

    Apologies for that, I have now disabled the auth code so you should be able to login.

    Many thanks.
    Andy

    February 25, 2020 at 5:13 am #2426
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Andy,

    We are looking into the issue. We will get back to you as soon as we find some resolution to it.

    Kind regards,
    Kriti

    February 25, 2020 at 6:07 pm #2447
    andy@wolfman.ltd[email protected]
    Participant

    Hi Kriti,

    Were we able to find a solution to this problem?

    Many thanks.
    Andy

    February 26, 2020 at 4:02 am #2451
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Andy,

    On my staging website https://qsm-demo.expresstech.dev/quiz/certificate-test/

    I had installed current version of QSM and certificate to carry out the test.

    I am able to use your background image in a certificate.

    For example.

    https://qsm-demo.expresstech.dev/wp-content/plugins/qsm-certificate/certificates/1-7-10%253A11%253A03%2BAM%2B02%252F25%252F2020-1-100.pdf

    1) Please reduce the size of the image to half and try again, maybe it is because your server cannot handle large image.

    2) Please check for plugin or theme conflict.

    Regards,
    Kriti

    • This reply was modified 4 years, 1 month ago by Kriti SharmaKriti Sharma.
    • This reply was modified 4 years, 1 month ago by Kriti SharmaKriti Sharma.
    February 26, 2020 at 9:07 am #2460
    andy@wolfman.ltd[email protected]
    Participant

    Hi Kriti,

    Just an update: I solved the problem in the end. The server had hotlink protection enabled, which someone else had set up previously.

    Once I changed the settings it all works fine. Just letting you know for future reference and if it happens to someone else.

    Thanks for looking into it for me.

    Cheers!
    Andy

    February 27, 2020 at 3:31 am #2476
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Andy,

    I am glad that your problem is resolved now.

    Regards,
    Kriti

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