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Cannot save questions

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Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • April 19, 2020 at 9:27 pm #3321
    Lukas SzaboLukas Szabo
    Participant

    Hi there
    I cannot create new questions anymore. I can see the popup to enter the question type, the question and the answers but I cannot push the “save question” button. I am using WP 5.4; PHP 7.0 and the suite is built on Avada 6.2.2

    Thank you for any help!

    April 20, 2020 at 5:40 am #3326
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome to Qsm Pro Support Forum. Hope you are having a great day.

    As we are not experiencing this issue at our end so we need the admin credentials of your website to look into this issue. Make sure to set the message as private before sharing the credentials.

    Regards,
    Kriti

    April 20, 2020 at 8:55 am #3335
    Lukas SzaboLukas Szabo
    Participant
    This reply has been marked as private.
    April 22, 2020 at 9:22 am #3369
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Lukas,

    I logged into your website. You might be having this issue because of plugin or theme conflict. To do this, disable all of the plugins all at once and enable one by one by checking which one is causing the conflict. If this does not resolve the issue, change the website’s theme to another theme and check whether the issue is resolved or not.

    Regards,
    Kriti

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