It sounds like the add-in may not be updating properly due to compatibility issues or a cached version still running in the background. I would recommend first checking if your software version supports the latest add-in update. Try restarting the application, clearing the cache if possible, or reinstalling the add-in to ensure a clean setup. If the issue persists, reviewing recent system or browser updates might help identify conflicts. Tools like fyptt can also assist in checking layout or preview-related problems if the add-in affects display functionality. Let us know which platform you’re using so we can guide you more precisely.