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Unable to Remove Landing page

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Viewing 7 posts - 16 through 22 (of 22 total)
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    Posts
  • November 25, 2019 at 6:25 am #1273
    Anjaneya Raju EsarajuAnjaneya Raju Esaraju
    Participant
    This reply has been marked as private.
    November 25, 2019 at 6:36 am #1274
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Anjaney,

    As we have multiple feature requests from our valuable users and we have to fulfil them one after another. That’s the reason behind some delay in the implementation of feature requests.

    And we provide a full refund only within 30 days of purchase, so we are unable to process your refund request as you have crossed 30 days money-back guarantee.

    Kind Regards,
    Kriti

    December 6, 2019 at 4:10 am #1385
    Anjaneya Raju EsarajuAnjaneya Raju Esaraju
    Participant

    Hi Team,

    Seems the plugin is not suitable to us. Could you please help with the way to cancel the subscription and get the reimbursement?

    December 6, 2019 at 5:46 am #1386
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Anjaney,

    We can only refund you the amount within a time period of 30 days. But since you have made the purchase almost 3 months back, it is impossible for us to refund you the amount at the moment.

    Kind Regards,
    Kriti Sharma

    December 9, 2019 at 8:40 am #1414
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Anjaney,

    We will refund you the amount as you have said that you made the purchase on 4 November. We will update you regarding the same.

    Kind Regards,
    Kriti

    December 10, 2019 at 6:42 am #1435
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We need your email id which you used to purchase the add-ons. We are unable to find it on our database.

    Regards,
    Kriti

    December 12, 2019 at 11:41 am #1474
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We are in the process of fulfilling your feature requests on a priority basis. Please give us a time of 1 week to implement them.

    Here are the feature requests that we have received from you:

    1. Allowing a customer to upload images/attachments to the survey.
    2. Multi-selection Dropdown.

    Feel free to let us know if you want something else.

    Regards,
    Kriti

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