Survey answers not sent to me
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Tagged: email replies, surveys
- This topic has 12 replies, 9 voices, and was last updated 2 days, 12 hours ago by Liwov osa.
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AuthorPosts
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May 15, 2020 at 10:33 pm #3941Carole GriffittsParticipant
I’ve done this before and received answers at my email, just not in awhile. My email settings are correct and match settings of other quizzes for which I receive answers at my email box. I know at least two people have filled out a survey and yet I have not received the answers. It has been five hours. This is a very important survey for me and I need to be able to find the answers. I don’t know if there is some other setting I have missed. I followed the directions in the documentation for emails
May 16, 2020 at 5:07 am #3942Kriti SharmaKeymasterHi,
Welcome to Qsm Pro Support Forum. Hope you are having a great day. Please expect a little delay in response as it is weekend. I will get back to you soon.
Regards,
KritiMay 18, 2020 at 8:33 am #3994Kriti SharmaKeymasterHi Carole,
Qsm uses wordpress functionality to send emails to the users and the admin. Please check whether your website is sending emails or not. To do this, change the admin email I’d under User profile and see if you receive confirmation email regarding the email change request or not.
Regards,
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October 28, 2024 at 1:57 pm #11668Joseph RootParticipant“I’ve done this before and successfully received survey responses via email, but it’s been a while since that happened. My email settings are correct and aligned with other quizzes where I do receive emails. I’m aware that at least two people have filled out the survey, but I haven’t received any responses yet, and it’s been five hours. This survey is very important, and I need to access the responses promptly. I’ve followed all the email setup steps as outlined in the documentation, but maybe I’m missing something specific. Any insights on adjustments needed, especially for Pixel Racer story mode? Best regards.”
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December 17, 2024 at 6:18 pm #12020mark willyParticipantThat sounds frustrating! Check your spam folder and confirm there are no server delays with the survey platform. If all settings are correct, reaching out to their support team might help. Hope it gets resolved soon!
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