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Summary emails addon – not sending?

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  • #2762
    Tim WTim W
    Participant

    Hi, I have installed and entered the license key for the summary emails addon. I configured the summary email tab on a couple of sample quizzes, set them to enabled and daily.

    I saved the settings and clicked the “send test email” button. See screenshots attached.

    I received the test email immediately, but waiting overnight I dont appear to receive any summary emails, despite completing / submitting some test quizzes during the day. I was logged in as admin and completing the quizzes.

    What time of day (and on which day for weekly) would the emails be triggered – I cant see any day / time configuration and the documentation I can find doesn’t specify?
    Is there something else that needs to be done to enable the triggering?
    Do the summary emails only work for other non admin members?

    This would be a useful addon so I would like to get it working.

    Thanks

    Tim

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    #2783
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tim,

    Please provide us the admin credentials of the website so that we can look into the issue. Make sure to set the message as private before sharing the credentials.

    Regards,
    Kriti

    #2805
    Tim WTim W
    Participant

    Hi Kriti, I am trying private replies but after hitting submit they are not showing in the forum?

    #2806
    Tim WTim W
    Participant
    This reply has been marked as private.
    #2807
    Tim WTim W
    Participant
    This reply has been marked as private.
    #2810
    Kriti SharmaKriti Sharma
    Keymaster

    Sure Tim, we will not misuse any of your data. We will just check the issue you are having with the addon.

    Regards,
    Kriti

    #2811
    Tim WTim W
    Participant
    This reply has been marked as private.
    #2820
    Kriti SharmaKriti Sharma
    Keymaster

    Ok Tim. I will get back to you as soon as I hear back from them.

    Regards,
    Kriti

    #2835
    Tim WTim W
    Participant
    This reply has been marked as private.
    #2866
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tim,

    We have made a bug report for this addon issue. Our development team will resolve the issue soon.

    Regards,
    Kriti

    #2870
    Tim WTim W
    Participant

    Hi Kriti, ok thank you.

    Hope you are feeling better!!

    Tim

    #2883
    Kriti SharmaKriti Sharma
    Keymaster

    Yes, Tim. I am feeling better now. Thank you keeping patience.

    Regards,
    Kriti

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