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Result Page Spinning

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Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • July 22, 2020 at 2:52 pm #5019
    azyet24@gmail.com[email protected]
    Participant

    We have tried both the content and redirect to a page, but each time the quiz is submitted, the result page just has a spinning image.

    The quiz is here: https://ichoosemybestlife.com/quiz/rest-quiz-test/

    July 23, 2020 at 3:27 am #5025
    Kriti SharmaKriti Sharma
    Keymaster

    Hi there,

    I just took the quiz and yes, the results page is showing the spinning icon after the result is being submitted. May I know did you try version 7.0 of the plugin or not? If not please update the plugin and let me know do you still experience this issue or not?

    If the problem persists even after updating the plugin I will ask our development team to look into the issue.

    Thanks for reaching out to us.

    Kind regards,
    Kriti

    July 23, 2020 at 1:40 pm #5034
    azyet24@gmail.com[email protected]
    Participant

    I responded but I don’t see my response after marking it as private reply. Confirming you received that I upgraded to v 7 and that didn’t fix the issue.

    July 23, 2020 at 2:15 pm #5037
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    I request you to please share the website’s admin credentials as a private reply so that I can ask the developers to look into the issue. If the private reply doesn’t get submitted, then please share the credentials with me at [email protected]

    Kind regards,
    Kriti

    July 23, 2020 at 2:31 pm #5041
    azyet24@gmail.com[email protected]
    Participant
    This reply has been marked as private.
    July 23, 2020 at 7:15 pm #5046
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    I have received the login information. I am going to forward your issue to the development team. I will keep you posted regarding the same.

    Kind regards,
    Kriti

    July 27, 2020 at 7:35 pm #5089
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    There are a lot of javascript errors on the webpage when it is loaded.

    https://drive.google.com/file/d/1XCcEtHP67vffGSjdMUpt10UOWoqftbOe/view?usp=sharing

    These errors has nothing to do with our plugin, but may cause it to malfunction.

    You need to get your developer to fix all those javascript errors.

    We did a simple test quiz on the website. This test quiz has only one question.

    We can see the results page after submitting this test quiz.

    The following is a screen-cast of my test.

    https://drive.google.com/file/d/1FeJx5Uu_9me1YAWjG71AqxcIteGrYkPB/view?usp=sharing

    Given the above circumstances, I cannot be sure whether it is an issue with our plugin or an issue caused by third party software errors on customer’s website.

    Therefore, please create a staging website with a WordPress default theme and no third party plugins. Install only QSM plugins and replicate the issue. Our developer will need an environment free of other third party software errors in order for us to troubleshoot any QSM issue.

    Kind regards,
    Kriti

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