Result Page Spinning

Hi there,

I just took the quiz and yes, the results page is showing the spinning icon after the result is being submitted. May I know did you try version 7.0 of the plugin or not? If not please update the plugin and let me know do you still experience this issue or not?

If the problem persists even after updating the plugin I will ask our development team to look into the issue.

Thanks for reaching out to us.

Kind regards,
Kriti

Hi,

I request you to please share the website’s admin credentials as a private reply so that I can ask the developers to look into the issue. If the private reply doesn’t get submitted, then please share the credentials with me at [email protected]

Kind regards,
Kriti

Hi,

I have received the login information. I am going to forward your issue to the development team. I will keep you posted regarding the same.

Kind regards,
Kriti

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Hi there,

I’ve come across a similar issue before, and in many cases, the spinning result page is caused by either a JavaScript conflict or an issue with how the plugin handles AJAX on the theme or custom redirect page. A few things worth checking:

Browser Console Errors – Open the browser’s developer tools (usually F12) and check the Console tab after submitting the quiz. Any errors there can point to a conflict.

Caching/Optimization Plugins – Sometimes caching plugins minify or defer scripts in a way that breaks QSM’s functionality. Try disabling those temporarily.

Page Settings – If you’re redirecting to a custom results page, make sure it’s published, not set to private, and doesn’t contain any conflicting shortcodes or custom scripts.

As a side note, I’ve also seen cases where using a very lightweight redirect or static content result page helped eliminate the issue. If the spinning persists, try switching to the “Thank You” text result type and gradually reintroduce elements.

Also, as someone who works a lot with content tools and quizzes, I’ve noticed that fun extras—like crosswords or brain games—sometimes engage users post-quiz. For inspiration, I’ve occasionally used tools like krydsordfinder.dk to help create word games that keep users on site longer or to build themed challenges around quiz topics.

Let me know if the issue persists after checking the above. Happy to troubleshoot further!