Helpdesk for Best WordPress Quiz Plugin
Welcome to QSM Support Forum. › Forums › QSM Pro Support › REFUND
HELLO YOUR SITE SAID THERE WAS AN ERROR WHEN PURCHASING
TIMER ADD ON
THIS HAS CAUSED MY ACCOUNT TO BE CHARGED TWICE FOR 1 ADD ON
PLEASE REFUND URGENTLY
Sure Tshepiso, we will refund you the amount of one purchase. I will talk to the development team and get back to you.
According to the billing team, we have received only 1 payment from your side regarding Timer addon. Please check the following screenshot. Another payment is of 0$ for Advanced Leaderboard addon.
Please confirm do you still want to get refunded for the Timer addon. As we have only received 1 payment from your side so we won’t be able to refund you twice if you don’t wish to keep the addon.
And as there is only 1 payment made and you also wish to keep the addon then we can’t process any refund in that case.
Please let me know how do you want to proceed?
Please let me know how do you want to proceed. Waiting for your response.
We have processed your refund request but as there was only 1 payment received from your side for this addon. We won’t be able to refund you for the 2 payments.