Hi, sorry to hear that. If the plugin caused a fatal error, the best option is to contact the developer directly through their support page or the marketplace where you purchased the add-on and request a refund there.
If you’re looking for a stable alternative, you can also check this recommended app which runs smoothly and is easy to use. Hope that helps.
Waiting that long for a refund after a technical issue is really frustrating. I’ve been in a similar situation before, and clear timelines and regular updates from support make a huge difference. Hopefully the team can resolve this quickly and close the loop for you. Situations like this always remind me how important smooth support systems are—whether it’s software tools or even ticketing services like BurjTicket, good customer service is what builds real trust.
.