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REFUND

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Viewing 5 posts - 1 through 5 (of 5 total)
  • Author
    Posts
  • July 17, 2020 at 12:01 am #4964
    Meta PhouriaMeta Phouria
    Participant

    Hello I downloaded the plugin and bought add on today. The plugin later caused a fatal error on my website so I would like a refund. How can I go about doing this? Thank you!

    July 17, 2020 at 5:39 am #4968
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Meta,

    Do you mind telling us about the fatal error? Our developers will fix the error you are experiencing at the moment as soon as possible. For this, we just need the admin credentials of your website. Please make sure to set the message as private before sharing the credentials.

    If you don’t want to get the error resolved, please let me know we will refund you the amount.

    Waiting for your response.

    Kind regards,
    Kriti

    July 17, 2020 at 7:25 pm #4977
    Meta PhouriaMeta Phouria
    Participant

    Hello,
    I do not need the fatal error to be fixed and would just like the refund. Thank you!

    July 17, 2020 at 7:57 pm #4978
    Kriti SharmaKriti Sharma
    Keymaster

    Sure, Meta Phouria. Let me forward your refund request to the development team. I will keep you posted regarding your refund request.

    Regards,
    Kriti

    August 17, 2020 at 3:00 am #5104
    Meta PhouriaMeta Phouria
    Participant

    Hello, I still have yet to receive my refund. Any updates?

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