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Quiz not loading properly

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Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • January 8, 2020 at 4:43 pm #1835
    Rajkumar SMRajkumar SM
    Participant

    Hi Team,

    Expected behavior: Once someone opens a quiz, a welcome page with the next (quiz continue) button should display.

    But this is not happening. Whenever I open a quiz, a complete list of questions is displaying and after some time its disappearing and coming back to an actual state.

    Kindly provide a solution.

    Thanks,
    Rajkumar

    January 8, 2020 at 4:44 pm #1836
    Rajkumar SMRajkumar SM
    Participant
    This reply has been marked as private.
    January 9, 2020 at 5:43 am #1844
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Rajkumar,

    Welcome to the QSM Pro Support Forum. hope you are having a nice day.

    I watched the video and noticed that the webpage is loading very slowly to fulfil the requests from the server. Even after the quiz loads on the page, it’s settings are not loading properly because of the ongoing requests from the server.

    This thing happens when the website is too heavy for processing or the server is too slow for processing all the requests. My suggestion would be to deactivate all the unnecessary plugins/any other content that you do not need on your website. Test your page loading speed with the tools available online. Complete the suggestions they provide to you. And also contact your webserver to check with the speed.

    Kind Regards,
    Kriti

    June 1, 2020 at 11:49 pm #4399
    Paul Borg-BarthetPaul Borg-Barthet
    Participant

    Hi Kriti
    I have the same issue at the moment.

    I do have a Redirection plugin installed on this website, but I am still housing an online test here.

    Could the above be the issue?

    Paul

    June 2, 2020 at 6:15 am #4406
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Paul,

    I request you to please share the website’s url so that I can check the issue. And may I know what redirection plugin you are using on your website so that I can check it on my staging website.

    Regards,
    Kriti

    June 2, 2020 at 6:21 am #4408
    Paul Borg-BarthetPaul Borg-Barthet
    Participant
    This reply has been marked as private.
    June 2, 2020 at 7:34 pm #4417
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Paul,

    I don’t think that Redirection plugin is causing the problem here.

    I checked your website and it is too heavy for processing or the server is too slow for processing all the requests. My suggestion would be to deactivate all the unnecessary plugins/any other content that you do not need on your website. Test your page loading speed with the tools available online. Complete the suggestions they provide to you. And also contact your webserver to check with the speed.

    Please let me know if this resolves the issue or not.

    Kind Regards,
    Kriti

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