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QSM won’t pass email to ConvertKit

Welcome to QSM Support Forum. › Forums › QSM Pro Support › QSM won’t pass email to ConvertKit

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 21, 2020 at 8:14 pm #2002
    kim@kimaverycoaching.com[email protected]
    Participant

    We have purchased the ConvertKit add-on and configured it according to your instructions (ConvertKit API and Add-On License Key), however when it is enabled on a quiz, the contact information is not passed through to ConvertKit.

    In the settings, I found this piece of information:

    Log created at 2020-01-21 17:12:54: Error With ConvertKit API Call – Error from ConvertKit API: Missing parameter – Subscriber email is required

    This leads me to believe that QSM’s add-on is trying to use the incorrect syntax for the “email address.” It should be using {{ subscriber.email_address }} but may be using %USER_EMAIL% which is the syntax used within QSM.

    Please tell me what to do to get my contact information from quiz takers to pass through to ConvertKit.

    January 22, 2020 at 6:05 am #2006
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome to QSM Pro Support forum. Hope you are doing well.

    I am forwarding your issue to the development team. I will be back soon with the resolution to the problem

    Kind regards,
    Kriti

    January 22, 2020 at 4:23 pm #2018
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We need your website’s login credentials to look into the issue. Please set the message as private before sharing the credentials.

    Regards,
    Kriti

    January 27, 2020 at 9:41 pm #2090
    kim@kimaverycoaching.com[email protected]
    Participant
    This reply has been marked as private.
    January 28, 2020 at 7:23 am #2098
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Kim,

    I apologize for the inconvenience.

    We have resolved this bug in the latest version release of QSM (6.4.2)

    Please update your plugin to the latest version and let us know if it resolves the problem.

    Kind Regards,
    Kriti

    December 27, 2025 at 5:45 pm #17124
    Eduardo RhysEduardo Rhys
    Participant

    Same here

    April 16, 2026 at 9:40 am #20481
    jh f sdfsjh f sdfs
    Participant

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    April 17, 2026 at 1:58 am #20500
    Robert StonerRobert Stoner
    Participant

    In your QSM quiz, go to Contact Form / Lead Capture settings. Ensure there is an Email field
    It must be:
    Enabled
    Required (recommended)
    Properly labeled as email (not just a text field)
    Check out geometry dash to know more information.

    April 23, 2026 at 3:36 am #20695
    jhone Davidjhone David
    Participant

    If QSM (Quiz and Survey Master) isn’t passing emails to ConvertKit, the issue is usually related to how the integration is configured rather than ConvertKit itself. First, check that the ConvertKit API key and form ID (or tag settings) are correctly entered inside QSM’s email integration settings of corrigir microfone que não funciona no Ubuntu corrigir microfone que não funciona no Ubuntu. A common problem is that the email field in the quiz form isn’t properly mapped, so ConvertKit receives incomplete or empty data.

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