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Plugin no longer working

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Viewing 15 posts - 1 through 15 (of 18 total)
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  • May 8, 2020 at 12:27 pm #3703
    alison thompsonalison thompson
    Participant

    Up till yesterday the plugin was working fine, then I tried to log in to the site and got the following message:

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    I have disabled all plugins via FTP to get back in to the site, and then by a process of elimination identified the QSM one as the problem.

    Wordpress has been updated to 5.4.1
    Tried updating the plugin to 6.4.10 (currently installed) and also rolling back to earlier versions – same message received.

    This was with no other plugins enabled, also have changed theme to Twenty twenty, same issue.

    please advise.

    May 9, 2020 at 11:28 am #3713
    alison thompsonalison thompson
    Participant

    OK so to update … I can activate the plugin and the quiz displays as it shuld on the site and eems to work – but as soon as I actuvate it, I cannot get into the wordpress dashboard.

    I’ve seen you recommending that other people disable the progress bar – I don’t ahve it activated but because the plugin disables access to the dashboard I can’t actually activate it and then get into the settings to change anything anyway.

    Currently I’m having to disable all plugins via FTP if I want to make any changes to the website, then enable them all except QSM, do what needs doing, then enable QSM and bang, I’m locked out of the site again. At least the quiz is working on the front end, but this is a really annoying issue. And it doesn’t seme to be any sort of conflict either.

    Seems like a lot of people are having issues since the latest update, and rolling back (for me) doesnt; work either, I get the same issues.

    Hope you can respond to me / fix the plugin asap. Thanks in advance

    May 9, 2020 at 11:37 am #3714
    alison thompsonalison thompson
    Participant

    And further update … it appears to work in that it is displaying properly but when I press submit it actually just gets stuck loading the results and doesn’t move on. Seriously, guys, I spent a lot of time setting this plugin up and paid for extra integrations, hope you can fix it.

    May 9, 2020 at 5:17 pm #3716
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Alison,

    Welcome to QSM Pro support forum.

    I sincerely apologize for the inconvenience you are having right now. It would be helpful if you can provide us the admin credentials of your website so that we can look into the issue.

    Make sure to set the message as private before sharing the credentials.

    Regards,
    Kriti

    May 10, 2020 at 12:13 pm #3728
    alison thompsonalison thompson
    Participant
    This reply has been marked as private.
    May 10, 2020 at 4:22 pm #3732
    Kriti SharmaKriti Sharma
    Keymaster

    Thanks Alison, I will forward your credentials to the development team.

    Regards,
    Kriti

    May 11, 2020 at 9:48 am #3749
    alison thompsonalison thompson
    Participant
    This reply has been marked as private.
    May 11, 2020 at 10:50 am #3752
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Alison,

    I have forwarded your response to the development team. But our development team wasn’t able to reach out to your website. The Error message says “The site can’t be reached”. Please guide us so that we can troubleshoot the issue.

    Regards,
    Kriti

    • This reply was modified 3 years, 11 months ago by Kriti SharmaKriti Sharma.
    May 11, 2020 at 12:27 pm #3769
    alison thompsonalison thompson
    Participant
    This reply has been marked as private.
    May 12, 2020 at 4:59 am #3792
    Kriti SharmaKriti Sharma
    Keymaster

    Ok, Alison. I will forward this to the development team.

    Regards,
    Kriti

    May 12, 2020 at 9:02 am #3810
    alison thompsonalison thompson
    Participant

    Still waiting for a fix on this. As the quiz isn’t working properly anyway I’ve left the plugin deactivated so you can access the WordPress dashboard. If you then go in and activate the plugin you will see (a) access to the dashboard is disabled with a critical error message and (b) the quiz will appear (big banner on the home page will take you to it) but results not being given. Please contact me at [email protected] if you need further info. My client only launched this site last week so it’s most frustrating that the key point of the whole site is not working – hope you can send me a fix asap.

    May 12, 2020 at 2:30 pm #3830
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Alison,

    As we are not able to login into the site – http://www.thrivetherapeuticcoaching.co.uk/wp-admin/ saying – “There has been a critical error on your website. Please check your site admin email inbox for instructions.”

    So, can we get FTP details of the site? It seems like two function names are the same right now.

    Please create a temporary FTP client for us to debug this issue.

    Regards,
    Kriti

    May 13, 2020 at 9:36 am #3856
    alison thompsonalison thompson
    Participant
    This reply has been marked as private.
    May 13, 2020 at 11:23 pm #3887
    Kriti SharmaKriti Sharma
    Keymaster

    Thanks Alison,

    I am forwarding these details to the development team.

    Regards,
    Kriti

    May 14, 2020 at 10:03 am #3902
    alison thompsonalison thompson
    Participant

    Looks like you fixed it. Many thanks.

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