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php fatal error message

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • May 14, 2020 at 11:00 pm #3928
    Alan CogginsAlan Coggins
    Participant

    My client occasionally gets a php error message on his site that says:

    [12-May-2020 01:45:04 UTC] PHP Fatal error: Uncaught Error: Call to undefined function is_plugin_active() in /home/xxxxxxxx/public_html/wp-content/plugins/quiz-master-next/php/classes/class-qmn-quiz-manager.php:1067

    Do you know why it is giving this error?
    Thanks.

    May 16, 2020 at 5:10 am #3946
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome to Qsm Pro Support Forum. Hope you are having a great day. Please expect a little delay in response as it is weekend. I will get back to you soon.

    Regards,
    Kriti

    May 17, 2020 at 7:49 pm #3974
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Alan,

    Please share the website’s admin credentials with me so that I can look into the issue. Make sure to set the message as private before sharing the credentials.

    Regards,
    Kriti

    May 17, 2020 at 9:41 pm #3982
    Alan CogginsAlan Coggins
    Participant
    This reply has been marked as private.
    May 18, 2020 at 8:14 am #3991
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Alan,

    I have forwarded your issue to the development team. I will keep you posted as soon as I hear back from them.

    Regards,
    Kriti

    May 19, 2020 at 6:18 am #4020
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Alan,

    Our development team has recorded this as a bug and they will provide you a fix soon.

    Regards,
    Kriti

    May 21, 2020 at 2:09 am #4072
    Alan CogginsAlan Coggins
    Participant

    Thanks Kriti,
    That’s great news. My client is very happy with the plugin and doesn’t want to change.
    Cheers,
    Alan

    May 21, 2020 at 10:03 am #4086
    Kriti SharmaKriti Sharma
    Keymaster

    All the best, Alan.

    Kriti

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