November 26, 2019 at 5:15 pm #1286
I have the MailChimp integration, and it does not appear to be working. The quiz is here:
It appears to collect the email correctly, but the contact does not get added to our MailChimp list. The only indication I have of this is a test I did today with a fictitious email address (I can’t reuse an old legitimate one, because MailChimp won’t allow it to be re-added.) It does appear that another visitor WAS added to the list via the API just yesterday. I believe QSM is the only plugin we use that uses the API to add MC contacts, but I’m not 100% sure of that.
I did just make a change today. I wanted to make the email provision required, so I changed that. And, I changed it to ask for the email and fname at the beginning of the quiz instead of at the end.
Please let me know what other info I can provide.
Chris BarryNovember 27, 2019 at 5:34 am #1290
Welcome to QSM Pro Support. Hope you are having a good day.
We are looking into the issue. Please give us some time. We will get back to you soon with the resolution to the problem.
KritiNovember 27, 2019 at 7:14 am #1293
I just took a sample test on your website with email@example.com id. Do let me know whether you received the information in the Mailchimp or not.
KritiNovember 27, 2019 at 6:14 pm #1298
No, it did not show up in MailChimp. I did get the results of your quiz emailed to me, as configured, and I got a bounce message from the mail server saying that the email address doesn’t exist. Maybe you can try it with a valid email, in case that’s the problem on the MailChimp side? Like, does MailChimp intentionally not add email addresses that bounce?
ChrisNovember 27, 2019 at 6:18 pm #1299
Ok, In that case I will try with a valid email address and then we will see the results.
KritiNovember 28, 2019 at 7:26 am #1304
We just did a sample survey on your website with firstname.lastname@example.org. We also got an email regarding the results. Do let us know whether this email id got added in your Mailchimp account.
KritiDecember 2, 2019 at 6:06 pm #1341
No, the email did not show up in MailChimp. I’m at a loss.December 2, 2019 at 6:09 pm #1343
Can you please share the login details of your website so that I can forward your concern to the development team.
Please mark your reply as private before sharing the credentials.
KritiDecember 2, 2019 at 6:56 pm #1350
What do you need, specifically? My MailChimp? My WordPress dashboard? My QSM?December 2, 2019 at 6:59 pm #1351
Your WordPress admin details and your MailChimp details.
KritiDecember 2, 2019 at 7:53 pm #1352This reply has been marked as private.December 3, 2019 at 5:54 am #1353
Ok, I am forwarding your concern to the development team. I will let you know if we need anything else
Kriti SharmaDecember 3, 2019 at 2:12 pm #1354
We have found it as a bug and recorded it and we will try to fix it soon.
KritiDecember 3, 2019 at 3:58 pm #1355
Thank you, Kriti. Please understand that this is a critical problem for us, as growing our list is our #1 focus right now, and our quiz is our primary vehicle for doing that. This problem is standing in the way of our #1 strategic initiative right now.
ChrisDecember 3, 2019 at 4:01 pm #1356
Oh, and also, is there any way to preserve the email addresses that we have missed due to this problem? Are they stored somewhere in our database?
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