MailChimp integration problem

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This topic contains 17 replies, has 2 voices, and was last updated by Kriti Sharma Kriti Sharma 1 day, 22 hours ago.

Viewing 15 posts - 1 through 15 (of 18 total)
  • Author
    Posts
  • #1286
    Chris Barry
    Chris Barry
    Participant

    Hi, team…

    I have the MailChimp integration, and it does not appear to be working. The quiz is here:

    Quiz

    It appears to collect the email correctly, but the contact does not get added to our MailChimp list. The only indication I have of this is a test I did today with a fictitious email address (I can’t reuse an old legitimate one, because MailChimp won’t allow it to be re-added.) It does appear that another visitor WAS added to the list via the API just yesterday. I believe QSM is the only plugin we use that uses the API to add MC contacts, but I’m not 100% sure of that.

    I did just make a change today. I wanted to make the email provision required, so I changed that. And, I changed it to ask for the email and fname at the beginning of the quiz instead of at the end.

    Please let me know what other info I can provide.

    Thank you…

    Chris Barry

    #1290
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Hi Chris,

    Welcome to QSM Pro Support. Hope you are having a good day.

    We are looking into the issue. Please give us some time. We will get back to you soon with the resolution to the problem.

    Regards,
    Kriti

    #1293
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Hi,

    I just took a sample test on your website with test@gmail.com id. Do let me know whether you received the information in the Mailchimp or not.

    Regards,
    Kriti

    #1298
    Chris Barry
    Chris Barry
    Participant

    No, it did not show up in MailChimp. I did get the results of your quiz emailed to me, as configured, and I got a bounce message from the mail server saying that the email address doesn’t exist. Maybe you can try it with a valid email, in case that’s the problem on the MailChimp side? Like, does MailChimp intentionally not add email addresses that bounce?

    Thanks…

    Chris

    #1299
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Ok, In that case I will try with a valid email address and then we will see the results.

    Regards,
    Kriti

    #1304
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Hi,

    We just did a sample survey on your website with varun.kumar@expresstech.io. We also got an email regarding the results. Do let us know whether this email id got added in your Mailchimp account.

    Kriti

    #1341
    Chris Barry
    Chris Barry
    Participant

    No, the email did not show up in MailChimp. I’m at a loss.

    #1343
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Ok,

    Can you please share the login details of your website so that I can forward your concern to the development team.

    Please mark your reply as private before sharing the credentials.

    Kind regards,

    Kriti

    #1350
    Chris Barry
    Chris Barry
    Participant

    What do you need, specifically? My MailChimp? My WordPress dashboard? My QSM?

    #1351
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Hi,

    Your WordPress admin details and your MailChimp details.

    Regards,
    Kriti

    #1352
    Chris Barry
    Chris Barry
    Participant
    This reply has been marked as private.
    #1353
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Ok, I am forwarding your concern to the development team. I will let you know if we need anything else

    Kind Regards,
    Kriti Sharma

    #1354
    Kriti Sharma
    Kriti Sharma
    Keymaster

    Hi,

    We have found it as a bug and recorded it and we will try to fix it soon.

    Regards,
    Kriti

    #1355
    Chris Barry
    Chris Barry
    Participant

    Thank you, Kriti. Please understand that this is a critical problem for us, as growing our list is our #1 focus right now, and our quiz is our primary vehicle for doing that. This problem is standing in the way of our #1 strategic initiative right now.

    Regards…

    Chris

    #1356
    Chris Barry
    Chris Barry
    Participant

    Oh, and also, is there any way to preserve the email addresses that we have missed due to this problem? Are they stored somewhere in our database?

Viewing 15 posts - 1 through 15 (of 18 total)

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