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MailChimp integration problem

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Viewing 15 posts - 1 through 15 (of 30 total)
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  • November 26, 2019 at 5:15 pm #1286
    Chris BarryChris Barry
    Participant

    Hi, team…

    I have the MailChimp integration, and it does not appear to be working. The quiz is here:

    Quiz

    It appears to collect the email correctly, but the contact does not get added to our MailChimp list. The only indication I have of this is a test I did today with a fictitious email address (I can’t reuse an old legitimate one, because MailChimp won’t allow it to be re-added.) It does appear that another visitor WAS added to the list via the API just yesterday. I believe QSM is the only plugin we use that uses the API to add MC contacts, but I’m not 100% sure of that.

    I did just make a change today. I wanted to make the email provision required, so I changed that. And, I changed it to ask for the email and fname at the beginning of the quiz instead of at the end.

    Please let me know what other info I can provide.

    Thank you…

    Chris Barry

    November 27, 2019 at 5:34 am #1290
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Chris,

    Welcome to QSM Pro Support. Hope you are having a good day.

    We are looking into the issue. Please give us some time. We will get back to you soon with the resolution to the problem.

    Regards,
    Kriti

    November 27, 2019 at 7:14 am #1293
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    I just took a sample test on your website with [email protected] id. Do let me know whether you received the information in the Mailchimp or not.

    Regards,
    Kriti

    November 27, 2019 at 6:14 pm #1298
    Chris BarryChris Barry
    Participant

    No, it did not show up in MailChimp. I did get the results of your quiz emailed to me, as configured, and I got a bounce message from the mail server saying that the email address doesn’t exist. Maybe you can try it with a valid email, in case that’s the problem on the MailChimp side? Like, does MailChimp intentionally not add email addresses that bounce?

    Thanks…

    Chris

    November 27, 2019 at 6:18 pm #1299
    Kriti SharmaKriti Sharma
    Keymaster

    Ok, In that case I will try with a valid email address and then we will see the results.

    Regards,
    Kriti

    November 28, 2019 at 7:26 am #1304
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We just did a sample survey on your website with [email protected]. We also got an email regarding the results. Do let us know whether this email id got added in your Mailchimp account.

    Kriti

    December 2, 2019 at 6:06 pm #1341
    Chris BarryChris Barry
    Participant

    No, the email did not show up in MailChimp. I’m at a loss.

    December 2, 2019 at 6:09 pm #1343
    Kriti SharmaKriti Sharma
    Keymaster

    Ok,

    Can you please share the login details of your website so that I can forward your concern to the development team.

    Please mark your reply as private before sharing the credentials.

    Kind regards,

    Kriti

    December 2, 2019 at 6:56 pm #1350
    Chris BarryChris Barry
    Participant

    What do you need, specifically? My MailChimp? My WordPress dashboard? My QSM?

    December 2, 2019 at 6:59 pm #1351
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Your WordPress admin details and your MailChimp details.

    Regards,
    Kriti

    December 2, 2019 at 7:53 pm #1352
    Chris BarryChris Barry
    Participant
    This reply has been marked as private.
    December 3, 2019 at 5:54 am #1353
    Kriti SharmaKriti Sharma
    Keymaster

    Ok, I am forwarding your concern to the development team. I will let you know if we need anything else

    Kind Regards,
    Kriti Sharma

    December 3, 2019 at 2:12 pm #1354
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We have found it as a bug and recorded it and we will try to fix it soon.

    Regards,
    Kriti

    December 3, 2019 at 3:58 pm #1355
    Chris BarryChris Barry
    Participant

    Thank you, Kriti. Please understand that this is a critical problem for us, as growing our list is our #1 focus right now, and our quiz is our primary vehicle for doing that. This problem is standing in the way of our #1 strategic initiative right now.

    Regards…

    Chris

    December 3, 2019 at 4:01 pm #1356
    Chris BarryChris Barry
    Participant

    Oh, and also, is there any way to preserve the email addresses that we have missed due to this problem? Are they stored somewhere in our database?

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