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Mailchimp Integration Not Working

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Viewing 9 posts - 1 through 9 (of 9 total)
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    Posts
  • January 25, 2020 at 12:42 am #2051
    RC WoodmassRC Woodmass
    Participant

    Hello!

    Thank-you for such a great plugin.

    I have implemented the core plugin as well as the Mailchimp addon. The quiz seems to be working fine – we are able to submit the quiz and the results show on the back end. Working very smoothly.

    However, it seems to not be connected to Mailchimp at all, since none of the email addresses we used to complete the quiz were sent to Mailchimp via the API. Could you please help?

    Thank-you so much!

    January 25, 2020 at 8:45 am #2055
    Kriti SharmaKriti Sharma
    Keymaster

    Hi there,

    Welcome to QSM Pro Support Forum. Hope you are doing well.

    I am forwarding your issue to the development team. As it is weekend over here, please expect a little delay from the development team.

    Kind regards,
    Kriti

    January 27, 2020 at 11:13 am #2083
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    There is a bug in the current version of QSM, which invalidates the user email address.

    Which is why Mailchimp does not record the user contacts.

    Please wait for QSM version 6.4.2 update which will fix this issue.

    Thank you

    January 28, 2020 at 9:55 am #2103
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We have released QSM version 6.4.2. This version resolves the issue of invalidating user email address.

    Regards,
    Kriti

    January 29, 2020 at 8:15 pm #2130
    RC WoodmassRC Woodmass
    Participant

    Thank-you! But this did not solve the problem. The plugin is not sending an email after quiz submission, neither is it sending the user’s email address to Mailchimp via the API. can you help?

    January 30, 2020 at 5:32 am #2133
    Kriti SharmaKriti Sharma
    Keymaster
    This reply has been marked as private.
    February 2, 2020 at 6:10 pm #2169
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Please confirm that you have updated the plugin to the latest version. As the problem you mentioned is resolved in the current version.

    Regards,
    Kriti

    February 3, 2020 at 4:00 pm #2189
    RC WoodmassRC Woodmass
    Participant

    Hello! Yes – the plugin is updated to the current version, and the issue of email addresses not having the @ sign was indeed resolved. However, the API connection does not seem to be working.

    February 5, 2020 at 11:13 am #2225
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    I suggest you to please recopy your API key from your MailChimp account.

    Also, make sure that your mail list name does not have any symbols because some API does not work if there are symbols in the API call.

    If your mail list name has any symbol or any punctuation mark, use a new mail list name to resolve the issue.

    Regards,
    Varun

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