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google sheets widget doesn’t work

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Viewing 7 posts - 1 through 7 (of 7 total)
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    Posts
  • January 19, 2020 at 4:56 pm #1965
    clienttelas@gmail.com[email protected]
    Participant

    hi
    ive purchased the google sheets addon and it doesnt work.
    wont retrieve any data to the assigned sheet beside the headers.
    can you please reply me to my mail?
    [email protected]

    January 20, 2020 at 6:02 am #1968
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome to QSM Pro Support Forum. Hope you are doing well.

    I am forwarding your issue to the development team. I will be back soon with the resolution to the problem.

    Regards,
    Kriti

    January 20, 2020 at 1:05 pm #1971
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    It is working properly. Please check the following settings:

    1) In the Addon settings. Check that you have entered a valid google access code. Click on get code and following on-screen instructions to approve the app.

    2) Create a google sheet in your google drive and copy the name into your quiz option, enter the tab name too.

    This is a screen-cast of my test.

    https://drive.google.com/open?id=1xcY1q6ceXLiiV3RgUeapzFr0cRI2wuVv

    Regards,
    Kriti

    January 20, 2020 at 2:29 pm #1975
    clienttelas@gmail.com[email protected]
    Participant

    yes’
    i did the exact same thing.
    your app is not verified by google chrome so it showed me a warning page,i proceed,entered the code, approved,added the sheet,name, and tab as showen exactly.
    it doesnt work.

    January 22, 2020 at 6:15 am #2007
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    I request you to please check for any plugin/theme conflict on your website. To do this disable all the plugins at once and enable them one by one by checking which one is creating the problem. Also, change your website theme to a default WordPress theme to check whether it isn’t creating the problem.

    Regards,
    Kriti

    January 22, 2020 at 11:02 am #2012
    clienttelas@gmail.com[email protected]
    Participant

    sorry,
    i cant disable all my plugins since it there are need to be working and could cause a problem when reactivating.and as well as my theme, i can’t switch to default and even if the problem is in my theme i cant replace it with another template.i would appreciate a refund.

    January 22, 2020 at 3:55 pm #2016
    Kriti SharmaKriti Sharma
    Keymaster

    Ok,

    please share your wp details and our engineers will work to fix this or else we will refund amount.

    Regards,
    Kriti

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