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Error 500 only in quiz pages

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Viewing 4 posts - 1 through 4 (of 4 total)
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    Posts
  • December 17, 2019 at 10:06 am #1557
    Paulo GodinPaulo Godin
    Participant

    Good moorning,

    We’ve used Quiz and survey master plugin for the last year without problems in three different domains, and we are very satisfied; but recently we detected that in the last 15 days the pages that have the survey shortcode doesn’t work at all, in fact they give an HTTP ERROR 500. The other pages works correctly.

    The references domains are:
    https://www.institutocastelao.com/
    https://comodejarelalcohol.es/
    https://comodejarlacocaina.info/

    examples of urls with survey shortcode and error 500:
    https://www.institutocastelao.com/test-alcoholismo/
    https://www.institutocastelao.com/test-cocaina/
    https://comodejarelalcohol.es/test-alcoholismo/
    https://comodejarlacocaina.info/test-cocaina/

    We will apreciate your help to solve this problem, thank you in advance.

    December 17, 2019 at 12:11 pm #1564
    Paulo GodinPaulo Godin
    Participant

    We’ve continued with the research and finally discovered an incompatibility with the plugin page-builder (by SiteOrigin), so we solve the problem for the moment disactivating this plugin in the survey pages.

    In spite of all, thanks for this support forum.

    Best regards.

    December 17, 2019 at 12:16 pm #1565
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome to QSM Pro Support Forum. Hope you are doing well.

    I opened all the links you mentioned above and none of them gave 500 error. I am attaching screenshots of quizz’s pages with my response.

    Though error 500 is a server error and does not occur because of the plugin. Please refer to this article: https://www.westhost.com/knowledgebase/display/WES/What+Is+A+500+error

    Kind Regards,
    Kriti

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    September 4, 2025 at 11:53 am #14962
    alex arafatalex arafat
    Participant

    We’ve been using the Quiz and Survey Master plugin for over a year without issues, but recently the pages with survey shortcodes started giving HTTP ERROR 500, while other pages work fine. It’s a bit frustrating, kind of like standing in long lines just to get your pay info—but thankfully, with the salary slip portal login, you can skip the hassle, register on the ESS Utumishi Salary Slip portal, and access your salary info and tax details easily from home.

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