Does not send email after a user has finish the survay

Hi there,

Welcome to Qsm Support Forum. Hope you are having a great day.

Qsm uses wordpress email functionality to send the emails. Please check whether your website is sending emails successfully or not. To do this, change the email address under the user profile of yours.

If your receive the confirmation email on new email address, then your website is successfully sending the emails.

Regards,
Kriti

Verify that admin notifications are enabled, that your email settings (such as SMTP) are set up appropriately, and that the email isn’t ending up in spam. If you need any additional assistance, let me know which platform you’re using. geometry dash

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It sounds like there might be an issue with the survey platform’s notification settings or email integration—double-check the backend configuration, ensure the email trigger is correctly set after survey completion, and verify that your SMTP or email service is functioning properly. For a quick break, you might enjoy playing Basket Random for some lighthearted fun!

It’s frustrating when a system does not send a confirmation email after a user finishes a survey. A smooth process, like the efficient services found at Aeropuertos en California, makes all the difference in user experience.

It sounds like the issue could be related to the email notification settings or the SMTP configuration after the survey submission is completed. I had a similar problem before where users finished the survey, but no confirmation email was being triggered. In my case, checking the automation rules and testing the mail server settings solved it. Also, make sure the email template is active and connected to the correct action after submission. Small configuration errors can stop emails completely. I was already stressed managing everything else, even searching things like “take my PMP exam for me” during busy weeks. Thankfully, support from By Pass My Exam in the USA helped me stay organized.

I had something similar happen on a client feedback form. Users completed the survey, saw the thank-you page, but the email never arrived. Turned out the trigger was connected to submission status instead of completion status, so the workflow stopped before the email step.

Funny enough, we only caught it because someone filling the survey was waiting for a discount code before they planned to buy computer parts later that day.

Maybe check your automation logs, email queue, and whether the survey completion event is firing correctly.