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Correct Answers Marked Incorrect

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Viewing 9 posts - 1 through 9 (of 9 total)
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  • #4578
    skessler@goodfeet.com[email protected]
    Participant

    Just recently, probably after the last update, we started having issues on quizzes with random questions being marked as wrong even when they are correct. Please see the image sample that shows what the test takers are seeing. I don’t know if this has to do with %QUESTION_ANSWER_INCORRECT%, but it also scores the answer as wrong – not just the display. We have several tests and as said, it happens randomly between them – all tests are multiple choice and there is no reason we can see as to why it’s happening.

    The site is goodfeettraining.com and the password to enter is G00dF33t.
    Each chapter has a test at the end – you can find them in the mega menu in the nav.

    Example:

    Chapter 2
    Answers missed:

    Good Feet has licensed physicians in all of their locations.

    Correct Answer: False
    Answer Provided: False
    Chapter 4:

    How many steps are there to the fitting process?

    Correct Answer: 7
    Answer Provided: 7

    Chapter 1:
    Answers missed:

    Which is the largest bone of the foot?

    Correct Answer: The calcaneus
    Answer Provided: The calcaneus

    Attachments:
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    #4588
    Kriti SharmaKriti Sharma
    Keymaster

    Hi there,

    Please give me some time to look into your query. I will get back to you very soon.

    Regards,
    Kriti

    #4594
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Skessler,

    Please provide me the admin credentials of your website so that I can check whether the issue is happening because of %QUESTION_ANSWER_INCORRECT% template variable or not?

    Make sure to set the message as private before sharing the credentials.

    Regards,
    Kriti

    #4707
    skessler@goodfeet.com[email protected]
    Participant
    This reply has been marked as private.
    #4709
    Kriti SharmaKriti Sharma
    Keymaster

    Hi there,

    You forgot to give me the website’s URL. Also, it would be very helpful if you copy and paste the user credentials here because typing such a long and complicated password may lead to an error.

    Kind regards,
    Kriti

    #4714
    skessler@goodfeet.com[email protected]
    Participant
    This reply has been marked as private.
    #4715
    skessler@goodfeet.com[email protected]
    Participant
    This reply has been marked as private.
    #4720
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Please expect a little delay in response as it is very late night here. I will get back to you soon after logging in to your website.

    Regards,
    Kriti

    #4726
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    I wasn’t able to login to your website using the credentials you provided. Screenshot attached.

    Also we have released the latest version of the plugin and also fixed the extra template variable addon. I request you to please check if the issue is resolved or not.

    Let me know.

    Kind regards,
    Kriti

    Attachments:
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