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Comment Field Answer missing from emails

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  • April 10, 2020 at 4:16 am #3136
    John McQuarrieJohn McQuarrie
    Participant

    I have a (“required”) Drop Down question and have enabled the Comment Field to “Small Text Field” but email responses for completed surveys do NOT include comments that are typed into it even when %COMMENT_SECTION% is included in the email template?

    April 13, 2020 at 9:02 am #3173
    John McQuarrieJohn McQuarrie
    Participant

    Anyone have a suggestion on whether this can be fixed or am I expecting something that is not part of the way the plugin works?

    April 14, 2020 at 11:00 am #3204
    Kriti SharmaKriti Sharma
    Keymaster

    Hi John,

    To get the users comments, please enable “Would you like a place for the user to enter comments?” from the Options tab.

    Regards,
    Kriti

    February 20, 2024 at 9:56 am #5676
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    Participant

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    July 1, 2024 at 6:54 am #6054
    Hammad SaeedHammad Saeed
    Participant

    Thank you for sharing the tips and information.

    July 26, 2024 at 9:09 am #6169
    Mr. ShammyMr. Shammy
    Participant

    I’ve faced a similar issue with the comment field answer missing from emails in the past. One workaround that has helped me is ensuring all settings are correctly configured in the email template section. Double-check your settings to make sure the comment field is included.

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    Hope this helps!

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