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Click Submit, just spins

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  • #1031
    julie jonesjulie jones

    When my survey us submitted, it just spins and spins, and never redirects. I have no themes or plugins. Can you help?

    this is the error in Console:

    qsm-quiz.js?ver=6.3.4:381 Uncaught TypeError: jQuery(…).animate is not a function
    at qsmScrollTo (qsm-quiz.js?ver=6.3.4:381)
    at qsmDisplayLoading (qsm-quiz.js?ver=6.3.4:505)
    at qmnFormSubmit (qsm-quiz.js?ver=6.3.4:493)
    at HTMLFormElement.<anonymous> (qsm-quiz.js?ver=6.3.4:743)
    at HTMLFormElement.dispatch (jquery-3.3.1.slim.min.js:2)
    at HTMLFormElement.v.handle (jquery-3.3.1.slim.min.js:2)

    Kriti SharmaKriti Sharma

    Hi Julie,

    Hope you are having a nice day!

    Please share the URL and the credentials of your website with us so that we can have a detailed look into the issue. Also please tell us with what quiz you are facing this issue.

    Thanks in advance for keeping patience with us.

    Kind Regards,
    Kriti Sharma

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