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Certificate plugin

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Viewing 15 posts - 1 through 15 (of 17 total)
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    Posts
  • July 5, 2020 at 5:59 pm #4885
    Mariusz MireckiMariusz Mirecki
    Participant

    Plugin is not generating a certificate.

    1. I installed the plugin and activated it
    2. I put in the KEY
    3. I created a quiz (Fill in the blanks)
    4. I enabled the certificate for this quiz
    5. I set up the certificate; title, content (%POINT_SCORE%), logo URL from WP media library
    6. I added %CERTIFICATE_LINK% variable to result pages
    7 I preview the quiz

    I am getting 404 page / when I download it shows notice: empty file, couldn’t download.

    How do I set up the certificate plugin correctly?

    July 6, 2020 at 5:44 am #4886
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Mariusz,

    Welcome to Qsm Pro Support Forum. Hope you are having a great day.

    I just checked certificate addon my staging and the addon is working properly.

    Can you please share the quizz’s url and also the admin credentials of your website? So that I can check why it’s not working on your website. Make sure to set the message as private before sharing the credentials.

    Kind regards,
    Kriti

    July 6, 2020 at 2:02 pm #4890
    Mariusz MireckiMariusz Mirecki
    Participant
    This reply has been marked as private.
    July 6, 2020 at 2:05 pm #4891
    Mariusz MireckiMariusz Mirecki
    Participant
    This reply has been marked as private.
    July 6, 2020 at 8:48 pm #4894
    Mariusz MireckiMariusz Mirecki
    Participant

    I tested the plugin on another instance of WP with much less other plugins. Still not working. This basically rules out plugin conflict.

    Please inform me of the solution or let me know how to proceed.

    If we cannot make it work, I will submit a request for a refund, as the plugin does not meet my requirements.

    July 7, 2020 at 5:28 am #4895
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Mariusz,

    I am forwarding your issue to the development team. I will keep you posted as soon as I hear back from them.

    Regards,
    Kriti

    July 8, 2020 at 11:54 am #4909
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Mariusz,

    The certificates are generated properly and they are stored within certificates folder within the plugin.

    This is a screenshot of the folder and the list of certificates in pdf files.

    https://drive.google.com/file/d/1z_tN4SzhRfNbKlQPAiB6_by-CHaUbsUx/view?usp=sharing

    The problem here is you either has a security plugin or some kind of security code on their web hosting server that prevents browser from directly accessing the pdf files within the plugin’s certificates folder.

    There could be an option on the web server which prevents hotlinking of files.

    Please check and remove anything that will restrict the browser from accessing files within the plugin’s folder.

    The following link is a direct link to the certificate and it should not be 404, unless server prevents access.

    https://thebluetree.pl/wp-content/plugins/qsm-certificate-1.0.2/certificates/41-1080-09%253A58%253A32%2BAM%2B07%252F07%252F2020-2-13.33.pdf

    Please let us know whether the issue is resolved or not.

    Kind regards,
    Kriti

    July 10, 2020 at 12:01 pm #4919
    Mariusz MireckiMariusz Mirecki
    Participant

    Kriti, we don’t know how to fix it 🙁

    I deactivated the security plugin – it didn’t help
    I tried on another server – it didn’t help

    I am waiting for the answer from hosting company.

    Perhaps you have some experience with this kind of issue. Any suggestions on how to fix it?

    July 10, 2020 at 12:59 pm #4920
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Mariusz,

    We didn’t experience any such issue before. Please let me know once you hear back from the hosting company. I will ask the the developer to look into the issue.

    Regards,
    Kriti

    July 11, 2020 at 4:21 am #4921
    Mariusz MireckiMariusz Mirecki
    Participant

    Hi Kriti,

    I got the info from the hosting company.

    The issue lies in the names of the titles. They contain prohibited symbols. They changed the name of the pdf and the file worked well.

    So, how do I change the default name of a generated pdf certificate? Ideally, I would like it to include the name of the site THEBLUETREE.

    Looking forward to getting your response, Kriti.

    All the best
    Mariusz

    July 11, 2020 at 6:26 pm #4928
    Kriti SharmaKriti Sharma
    Keymaster

    Mariusz, I need to talk to the development team regarding this query. But please expect a little delay as it is weekend.

    Regards,
    Kriti

    July 11, 2020 at 6:28 pm #4931
    Mariusz MireckiMariusz Mirecki
    Participant

    Sure, I understand. Thanks in advance

    July 11, 2020 at 7:05 pm #4935
    Kriti SharmaKriti Sharma
    Keymaster

    Thanks, Mariusz.

    July 15, 2020 at 8:49 am #4950
    Mariusz MireckiMariusz Mirecki
    Participant

    Kriti, any news on my issue?

    July 15, 2020 at 12:02 pm #4951
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Mariusz,

    Our developers are looking into the issue and will fix it very soon.

    Kind regards,
    Kriti

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