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Automatic update is unavailable for this plugin.

Welcome to QSM Support Forum. › Forums › QSM Pro Support › Automatic update is unavailable for this plugin.

Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • March 5, 2020 at 5:07 pm #2612
    chas@wheresthejump.com[email protected]
    Participant

    The Export & Import plugin has this message for the 1.0.0 version. How can I update the plugin?

    March 6, 2020 at 4:55 am #2617
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Chas,

    Welcome to QSM Pro Support Forum. Hope you are having a great day.
    I request you to please share the screenshot with me so that I can forward it to the development team.

    Kind regards,
    Kriti

    March 6, 2020 at 5:10 pm #2632
    chas@wheresthejump.com[email protected]
    Participant

    Attached

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    March 9, 2020 at 8:14 am #2646
    Kriti SharmaKriti Sharma
    Keymaster

    Our development team needs the admin credentials of your website so that they can look into the issue. Please provide us the same. Make sure to set the message as private before sharing the credentials.

    Regards,
    Kriti

    March 9, 2020 at 7:03 pm #2651
    chas@wheresthejump.com[email protected]
    Participant

    Thanks, but I don’t really want to share admin credentials to my site so you can fix your own update bug. The plugin doesn’t work properly even under normal circumstances, since it doesn’t export/import conditional logic from the logic plugin. That essentially makes it useless for my use case. The technical glitches I’ve seen so far in the plugin and the inability of your support team and developers to handle even simple problems gives me very little confidence. So could I just get a refund for this add-on? I have already deactivated an uninstalled it. Thanks.

    March 9, 2020 at 8:39 pm #2652
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    If you like I can forward this as the feature request to the development team and they will try to implement it soon.

    Regards,
    Kriti

    March 9, 2020 at 8:49 pm #2654
    Tanya WrightTanya Wright
    Participant

    I am having the exact same issue.

    March 10, 2020 at 6:55 am #2656
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tanya,

    Please provide me the admin credentials of your website so that they can look into the issue. Make sure to set the message as private before sharing the credentials.

    Regards,
    Kriti

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