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Answers not showing consistently in results

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Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts
  • March 1, 2020 at 10:06 pm #2513
    Tim RuzickiTim Ruzicki
    Participant

    Good afternoon. We’ve recently installed QSM, and I built a survey. In testing, I noticed that the results for multiple choice and multiple response questions weren’t always showing up. All the fields on the survey are required, and I documented each answer — but the answers don’t always appear in the results. It’s inconsistent as well — some answers show up for one submission, but not on the next. I did look through the support forum and saw that answers with a space after them will cause problems, so I verified there are no spaces after each of the answers on the survey. There were none, and unfortunately, the problem still exists. I’ve created an admin account for you on our site, so please let me know how to securely get you the login information.

    Thank you!

    March 2, 2020 at 7:10 am #2523
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tim,

    You can securely share the admin credentials of your website by setting the message as private.

    Kind regards,
    Kriti

    March 2, 2020 at 7:43 pm #2542
    Tim RuzickiTim Ruzicki
    Participant
    This reply has been marked as private.
    March 3, 2020 at 6:54 am #2551
    Kriti SharmaKriti Sharma
    Keymaster

    Thanks Tim, please give us some time to look into this issue.

    Regards,
    Kriti

    March 4, 2020 at 6:12 am #2565
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Tim,

    We had imported the quiz on our staging website.

    2020 Instructor Submissions

    We are able to get all the answers in results

    https://drive.google.com/open?id=1KB5eOpZ1VEVCbuxsGdHVgTw7i82DkwUR

    We noticed that you are using QSM version 6.4, please update to current version and see if the issue is fixed.

    If not, please try doing plugin and theme conflict. To check which plugin is causing the conflict, try disabling all the plugins at once and then enable them one by one to find out the conflicting one. Try switching to a different theme to find out the whether theme is causing the conflict or not.

    Thank you
    Kriti

    March 6, 2020 at 11:52 pm #2636
    Tim RuzickiTim Ruzicki
    Participant

    Thank you, Kriti. We’ll give this a try and I’ll respond with the results.

    Thanks!
    -Tim

    March 9, 2020 at 12:29 am #2639
    Kriti SharmaKriti Sharma
    Keymaster

    Great Tim.

    All the best
    Kriti

    March 10, 2020 at 5:16 am #2655
    Tim RuzickiTim Ruzicki
    Participant

    Hi, Kriti. We upgraded to the latest version as you recommended, and that seems to have fixed the issue. Thank you!

    -Tim

    March 10, 2020 at 4:57 pm #2665
    Kriti SharmaKriti Sharma
    Keymaster

    Great Tim.

    Best regards,
    Kriti

    January 26, 2026 at 1:09 pm #17974
    Set BetSet Bet
    Participant

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    February 6, 2026 at 1:02 pm #18404
    cx downloadcx download
    Participant

    Thank you for providing the admin access details for your QSM survey issue; I will review the configuration, form logic, and database logging to diagnose the inconsistent multiple-choice response data. For a definitive resolution, please share the secure login credentials via a one-time link from a service like OneTimeSecret or through a direct, secure channel your organization prefers.

    While we work on this technical solution, if you or your team are looking for a reliable and engaging digital experience, consider exploring 804 slot game for entertainment. It offers a smooth interface and exciting gameplay, providing a consistent and enjoyable user experience distinct from the survey challenges you’re currently troubleshooting.

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