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Please refund, plugin doesn't do what I need it to

Welcome to QSM Support Forum. › Forums › QSM Pro Support › Please refund, plugin doesn't do what I need it to

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • October 14, 2019 at 5:43 pm #777
    Carol OCarol Overton
    Participant

    Hi,
    I purchased the starter bundle yesterday, mainly to be able to do surveys. I looked at the logic because I wanted that, but after buying and installing, I found that it’s too limited for what I need. It doesn’t let me ask followup questions within the main question. sub questions, if you will. I need to get a refund because I’m going to have to buy a different plugin that does have those options. I checked the bottom of the pricing page and it says: We do not offer a free trial for any of our premium features but we do have a 30-day money back guarantee.

    Also, I have to say that I wasn’t happy with having to install a bunch of different plugins – one for each addon. I try to keep the number of plugins to a minimum on my site so this was way overkill. Nothing on your site indicates that the starter bundle isn’t just one plugin with different things enabled, but is instead a bunch of individual plugins. I suggest maybe making that clearer?

    thank you

    October 14, 2019 at 5:44 pm #778
    Carol OCarol Overton
    Participant

    I also don’t like my name being plastered on a forum like this. I thought it would use the username. If you aren’t going to do tickets, please find a way for people to maintain privacy.

    October 17, 2019 at 2:05 am #816
    KharisKharis
    Keymaster

    Hello there,

    I passed your refund request to the billing team. You’ll receive your money soon. Please be patience.

    > I also don’t like my name being plastered on a forum like this

    You can edit your account and use fake name.

    Regards,
    Kharis

    • This reply was modified 5 years, 2 months ago by KharisKharis.
    October 17, 2019 at 11:59 am #823
    Mo MoMo Mo
    Participant

    A cheating company will expose them if my money doesn’t return to me today
    very bad support team

    October 17, 2019 at 12:33 pm #824
    Carol OCarol Overton
    Participant

    why is this Mo Mo person posting in my thread?

    October 20, 2019 at 12:32 pm #854
    KharisKharis
    Keymaster

    Hello Carol,

    This should had not to happen. Sorry for the inconvenience.

    Regards,
    Kharis

    October 26, 2019 at 11:35 am #931
    KharisKharis
    Keymaster

    Hello Carol,

    We would like to review and observe some more extra features. Please confirm that you can work with our team to make it more useful.

    Regards,
    Kharis

    October 26, 2019 at 9:45 pm #936
    Carol OCarol Overton
    Participant

    I’m sorry, I had to buy another product to be able to set up my survey the way I needed to, So I don’t really have a way to help with extra features. I just need to get the refund processed.

    October 28, 2019 at 7:58 am #957
    KharisKharis
    Keymaster

    Alright. We’ll proceed it and you will receive your money within 2 days.

    Regards,
    Kharis

    November 3, 2019 at 12:33 pm #1009
    Carol OCarol Overton
    Participant
    This reply has been marked as private.
    November 5, 2019 at 3:56 pm #1033
    Carol OCarol Overton
    Participant

    Can you please check if the refund was processed? I still have not received it and it’s been over a week since you said it would be 2 days.

    November 7, 2019 at 2:34 am #1040
    Mo MoMo Mo
    Participant

    Deceptive company and deceive customers, please do not deal with it

    November 8, 2019 at 11:39 am #1091
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Carol,

    We have refunded the amount back to you. Thanks for having patience with us.

    Kind Regards,
    Kriti Sharma

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