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Results Page Not Woring

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Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • October 11, 2019 at 1:22 pm #746
    Somya SahuSomya Sahu
    Participant

    Hi Team,

    I have taken the premium bundle for $99. Prior to that, the quizzes were showing the results page properly but after adding the add-ons, the result page isn’t loading after submitting the quiz. The page just keeps on loading with a circular mark rotating on the top left corner. Attached is a screen shot of the same for reference. Can you please help with resolving this issue?

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    October 13, 2019 at 5:09 pm #761
    Somya SahuSomya Sahu
    Participant

    Hi Team,

    Can you please help with this issue? We have already taken the premium bundle and expect a quick resolution. It’s an urgent request and any help at the earliest will be appreciated

    October 15, 2019 at 7:55 am #785
    KharisKharis
    Keymaster

    Hello there,

    I am sorry to hear that you have been experiencing this issue. To help check if there is script conflict with other plugins, try temporarily deactivate all other active plugins at once; and re-run your test. You may need to clear any applied cache before reloading your quiz.

    Regards,
    Kharis

    October 16, 2019 at 3:27 pm #808
    ujyothik@yahoo.com[email protected]
    Participant

    I had the same issue. After attempting to deactivate all the active plugins, it came down to the reCAPTCHA plugin that was actually causing the issue. So I deactivated reCAPTCHA plugin and the issue was resolved.

    October 17, 2019 at 6:24 pm #828
    KharisKharis
    Keymaster

    Hello @ujyothik,

    Thank you for sharing an answer here. It’s much appreciated.

    Regards,
    Kharis

    October 19, 2019 at 5:33 am #847
    Somya SahuSomya Sahu
    Participant

    Hello @ujyothik and Kharis,

    Thanks for support. Yes, even I tried deactivating all plugins and the the reCaptcha plugin was the issue. I have deactivated it for now.

    Regards,
    Somya

    October 24, 2019 at 12:34 pm #886
    KharisKharis
    Keymaster

    Hello Somya,

    I am sorry for the delay. I didn’t mean to. But I was getting a nasty eyes infection for couple of days. Would you allow me to check it directly from your site’s admin? If you don’t mind, use private reply to share the username and password along with URL to the login page (/wp-admin).

    Regards,
    Kharis

    November 18, 2019 at 5:42 am #1203
    Kriti SharmaKriti Sharma
    Keymaster

    Hello there,

    We are happy to tell you that we have released QSM – reCAPTCHA version 1.0.1 and we have removed all the bugs you faced in the past.

    Also please update Quiz And Survey Master to version 6.3.4, if you are using older version.

    Regards,
    Kriti

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