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I have 2 problems

Welcome to QSM Support Forum. › Forums › QSM Pro Support › I have 2 problems

Viewing 15 posts - 1 through 15 (of 18 total)
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    Posts
  • June 12, 2020 at 5:28 pm #4603
    gustavo.rothkegel@reprisedigital.com[email protected]
    Participant

    Hello, I have 2 problems with the plugin

    1.- When adding an image to the alternatives, it does not detect the correct one, but if it tells me that it is correct, attached screenshot

    2.- When I export with the csv export addon, it does not give me all the data.

    Attachments:
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    June 12, 2020 at 6:31 pm #4607
    Kriti SharmaKriti Sharma
    Keymaster

    Hi there,

    Welcome to QSM Pro support forum. Hope you are doing well.

    1. Please add the images to answers using Rich text fields.

    2. Please explain what type of data is missing in the export file.

    Kind regards,
    Kriti

    June 15, 2020 at 4:15 pm #4630
    gustavo.rothkegel@reprisedigital.com[email protected]
    Participant

    Hi,

    Attached image you request, the other export problem I am solving now

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    June 15, 2020 at 6:15 pm #4634
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    As I am seeing that you are seeing maths symbol in your questions, please refer to the following article for this purpose: https://quizandsurveymaster.com/docs/about-quiz-survey-master/using-math-symbols-in-questions/

    Kind regards,
    Kriti

    June 16, 2020 at 11:06 pm #4645
    gustavo.rothkegel@reprisedigital.com[email protected]
    Participant

    Hello,

    I did what you indicated and I solved some answers that appeared to be incorrect, but the one I attached continues to have problems and occupies Latex.

    Attachments:
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    June 17, 2020 at 4:40 am #4647
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    I request you to share the admin credentials of your website so that we can look into the issue. And please tell me the name of the quiz and with what question number you are having problem with.

    Regards,
    Kriti

    June 17, 2020 at 5:55 pm #4663
    gustavo.rothkegel@reprisedigital.com[email protected]
    Participant
    This reply has been marked as private.
    June 17, 2020 at 5:56 pm #4664
    gustavo.rothkegel@reprisedigital.com[email protected]
    Participant

    the test is matematica question 5

    June 18, 2020 at 6:26 am #4668
    Kriti SharmaKriti Sharma
    Keymaster

    Hi there,

    Thanks for providing us the credentials, I will check and let you know regarding the same.

    Regards,
    Kriti

    June 18, 2020 at 7:20 pm #4682
    Kriti SharmaKriti Sharma
    Keymaster

    Hi There,

    It would be very helpful If you can share the above screenshot of q. No. 5 in English language so that I can understand the issue you are pointing out.

    Regards,
    Kriti

    June 19, 2020 at 3:36 pm #4697
    gustavo.rothkegel@reprisedigital.com[email protected]
    Participant

    The problem in the “math question 5” test if you look at it says the answer provided and the correct answer is the same but the system marks it as incorrect

    June 20, 2020 at 9:48 am #4702
    Kriti SharmaKriti Sharma
    Keymaster

    Thanks. We will look into the issue and keep you posted regarding the same.

    Regards,
    Kriti

    June 23, 2020 at 9:29 pm #4722
    gustavo.rothkegel@reprisedigital.com[email protected]
    Participant

    Hi, about our problem with the question 5. we really need an answer ASAP, the test it’s online at this moment and our client is not recolecting the correct data. This is a big problem for us. Please, tell me how we can fix it.

    Thanks

    June 24, 2020 at 5:39 am #4724
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Our developers are looking into the issue to provide you a fix. I will keep you updated regarding the process.

    Kind regards,
    Kriti

    June 26, 2020 at 1:55 pm #4764
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    While working on your website, we noticed that you have already made changes to question 5, are you still facing the issue on your quiz? Please confirm.

    Kind regards,
    Kriti

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