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There is no @ in the stored email address

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Viewing 12 posts - 1 through 12 (of 12 total)
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    Posts
  • January 19, 2020 at 12:16 pm #1952
    Volker HofmannVolker Hofmann
    Participant

    Hello,
    when a user enters his contact dates he types his email address correct with the “@” symbol. But after submitting his data the @-Symbol is disappeared from his email and it is gone away as well in the email sent to the admin and in the results-page. The quiz’s URL is https://ubeonline.de/quiz/gewinnspiel-ice-tigers/
    Please help!

    Thank you very much in advance!

    Volker

    January 19, 2020 at 1:12 pm #1956
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Volker,

    Welcome to QSM Pro Support Forum. We are looking into the issue.

    We will get back to you soon.

    Regards,
    Kriti

    January 20, 2020 at 5:59 am #1967
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Thank you for informing us about this issue. We have recorded this as a bug. We will try to resolve it soon.

    Kind regards,
    Kriti

    January 20, 2020 at 10:10 pm #1982
    Volker HofmannVolker Hofmann
    Participant

    Hi Kriti Sharma,

    please keep me informed! Thank you so far!

    Kind regards,

    Volker

    January 21, 2020 at 6:23 am #1986
    Kriti SharmaKriti Sharma
    Keymaster

    Yes, I will update you whenever this issue will be resolved.

    Kriti

    February 13, 2020 at 2:27 pm #2297
    Mieke ideesignMieke ideesign
    Participant

    Please resolve this issue, I have the same problem over here.
    My customers don’t get an email because the @ disappeares in the mail address and I cannot send them a mail either…..

    February 13, 2020 at 3:42 pm #2298
    Claudia SingClaudia Sing
    Participant

    Hello. Please advise whether the issue has been resolved. One of the recent quiz participants cannot get the email, even though the email “@” seems ok now. So, is there another problem?

    February 13, 2020 at 4:28 pm #2302
    Mieke ideesignMieke ideesign
    Participant

    Hi Claudia,
    issue is resolved by updating plugin

    February 13, 2020 at 5:19 pm #2307
    Claudia SingClaudia Sing
    Participant

    Hi Mieke. Thank you for providing the update. I have updated the plugin earlier today. However, one of the users still does not receive the email even though her email is accurately shown with @. So, I am wondering whether there is another problem?

    February 14, 2020 at 6:34 am #2313
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Claudia,

    We have resolved this issue in the last update of the plugin. Right now, only one user is experiencing this issue. Please confirm with him that whether he has received the email in spam folder or not.

    Regards,
    Kriti

    February 14, 2020 at 8:52 am #2316
    Claudia SingClaudia Sing
    Participant

    Hi. Thanks again for the prompt response. I updated the plugin in the morning, and the user did the test in the afternoon. The user did confirm that there was nothing in her SPAM. Perhaps I will wait to see whether there are any other users with the same problem. Thank you.

    February 15, 2020 at 6:11 am #2325
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Please let me know if any other user complaints regarding the same problem.

    Regards,
    Kriti

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