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Purchase the wrong plugin

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Viewing 7 posts - 1 through 7 (of 7 total)
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  • July 23, 2020 at 4:12 pm #5044
    Anthony LusardiAnthony Lusardi
    Participant

    I purchased the “Export & Import” plugin but it turns out that what I needed was the “Reporting and Analysis” addon. Can you switch this in my account? I don’t need the “Export & Import” plugin.

    July 23, 2020 at 7:25 pm #5048
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Anthony,

    I will have to ask the billing team for your query. I will update you once I get a response from them.

    Thanks for reaching out to us.

    Kind regards,
    Kriti

    July 24, 2020 at 12:46 pm #5066
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Anthony,

    Sorry, but it is not possible to exchange the license key with another addon. We will refund you the amount for Export and Import plugin. After then you can buy the Reporting and Analysis addon.

    Kind regards,
    Kriti

    August 11, 2020 at 6:18 pm #5103
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Anthony,

    We have processed your refund request. Thanks for being with us.

    Kind regards,
    Kriti

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    Participant

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    Participant

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