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No message appears when quiz is submitted

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Viewing 3 posts - 1 through 3 (of 3 total)
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  • November 26, 2019 at 9:58 pm #1288
    Erica SneathErica Sneath
    Participant

    Hi, I am noticing an error when the survey is submitted. It does record the answers, but on the user’s end, there is a spinning “loading” icon that never goes away. This give the impression that the survey was never submitted. I haven’t made a survey in a few years, but I do remember getting a “survey has been submitted” type of message in the past. I’ve attached a screenshot of what the user is seeing after submitting the survey.

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    November 27, 2019 at 7:04 am #1292
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Erica,

    Welcome To QSM Pro Support. Hope you are doing well.

    Can you please share the URL of the survey with us? However, such type of activity happens when the website is heavy and it tries to fulfil multiple requests at a time. Please make sure that you haven’t installed multiple irrelevant plugins or uploaded various media files on your website.

    Regards,
    Kriti

    July 17, 2025 at 9:58 am #14214
    Richard HaleyRichard Haley
    Participant

    This error can easily confuse users because they think the survey has not been sent. Please check the notification configuration after sending or the JavaScript code that processes the form submission. It may be fixed with just a little geometry dash spam adjustment.

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