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issue after last update

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Viewing 15 posts - 1 through 15 (of 19 total)
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    Posts
  • December 9, 2019 at 7:25 pm #1421
    Mo MoMo Mo
    Participant

    hello there
    after last update when the user see his answers and correct answer after quiz
    he will fimd only correct answer and not foumd provide answer?!
    thanks in advance

    December 10, 2019 at 5:51 am #1429
    Kriti SharmaKriti Sharma
    Keymaster

    Hi there,

    Welcome again to QSM Pro support. Hope are having a great day.

    Can you please share the URL of the quiz? So that I can have a look at the issue. I also need to see the QSM settings, and for that I need your website’s credentials. Please make the message as private before sharing it with me.

    Regards,
    Kriti

    December 10, 2019 at 1:29 pm #1441
    Mo MoMo Mo
    Participant

    hello
    you don;t need all that, on;y i wanna to told you that your last update has issue
    you can check any quiz at your end and make options to appear result after quiz
    you will find that your provided answer not appear 😉

    December 10, 2019 at 4:46 pm #1443
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Actually we are not seeing this error at our end. That’s why I asked you to share the URL. If you want I can share a screenshot of a test results page of local website with you.

    Kind regards,
    Kriti

    December 10, 2019 at 5:30 pm #1444
    Mo MoMo Mo
    Participant

    hello
    i wanna ti inform you that i used plugin for three websites, all websites has same issue
    when i replaced plugin to older version it’s works fine..

    December 10, 2019 at 5:45 pm #1445
    Kriti SharmaKriti Sharma
    Keymaster

    Sure, I will forward this issue to the development team.

    Kind regards,
    Kriti

    December 11, 2019 at 11:35 am #1457
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We are not able to replicate the issue on our side.

    So, we will need your login credentials so that we can see why the issue is occurring.

    Kind Regards,
    Kriti

    December 15, 2019 at 5:11 am #1504
    Danyal KhanDanyal Khan
    Participant

    Hello,

    I have the same problem. After submitting, even if all questions are required, the answer is not passed.

    Attachments:
    You must be logged in to view attached files.
    December 16, 2019 at 5:28 am #1521
    Kriti SharmaKriti Sharma
    Keymaster

    Hi Danyal,

    Welcome To QSM Pro Support. Hope you are doing well.

    I request you to please create a separate support ticket for your issue. As we are not able to replicate this issue on your side, we need your website’s admin credentials to look into the issue.

    Please make the message as private and take a backup of your website before sharing the credentials.

    Regards,
    Kriti

    December 17, 2019 at 12:36 am #1553
    Mo MoMo Mo
    Participant

    last reply for another user
    as i told you
    issue at many users 😉

    December 24, 2019 at 6:31 am #1656
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We have resolved the issue of this user who was facing the same issue like yours. The cause of the problem is that there are empty blank spaces at the end of the answer. I have removed the empty blank spaces at the end of the answers and it’s working now.

    Please read this support ticket carefully: https://support.quizandsurveymaster.com/support/topic/answers-not-being-sent/

    Kind Regards,
    Kriti

    December 24, 2019 at 1:45 pm #1660
    Mo MoMo Mo
    Participant

    hello
    good, but which file i must replace it
    or which code i must edit it and where i’ll find it
    thanks in advance

    December 24, 2019 at 1:49 pm #1661
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    You don’t need to edit any file. The cause of the problem was that there were empty blank spaces at the end of the answer. We have removed the empty blank spaces at the end of the answers and it’s working now.

    Please look at the following screen recording: https://drive.google.com/open?id=157I4zMofwzx9LYTv32DCn3mDNy-xZ-qT

    Also read the support ticket, I have shared with you above.

    Kriti

    December 24, 2019 at 1:59 pm #1662
    Mo MoMo Mo
    Participant

    hello
    are you makes new update ?
    or how you removed it?!

    December 25, 2019 at 2:44 am #1663
    Kriti SharmaKriti Sharma
    Keymaster

    We have made no updates, we just removed empty blank spaces at the end of the answers.
    And everything was working fine.

    Kriti

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