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Error 0024

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  • December 27, 2019 at 2:13 pm #1674
    justabby2@gmail.com[email protected]
    Participant

    Hi there

    I’m just getting set up and there are a few things going on. This is the error code:
    Error 0024 – Usage tracker failed due to following reason: cURL error 6: Could not resolve host: data.quizandsurveymaster.com
    Then I read somewhere that there is a theme conflict – how do I fix that?

    Thank you in advance
    Andrea

    December 27, 2019 at 4:02 pm #1676
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    Welcome to QSM Pro Support. Hope you are doing well.

    To check for the theme conflict. Try switching the theme of your website to the basic WordPress theme. If the error resolves then use a different theme for your website than the one you were using before.

    Also, make sure to take a backup of your website before switching between themes.

    Regards,
    Kriti

    January 13, 2020 at 4:55 pm #1901
    Kriti SharmaKriti Sharma
    Keymaster

    Hi,

    We have refunded the amount for your purchase.

    Regards,
    Kriti

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